Caliber - Houston - Willowbrook
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Outstanding! Work was done right and quickly. Very convenient location too.
My Experience - 5.0/5.0 -
Great experience as it was my first time dealing with collision repair. Paul kept me up to date on the status and issues with my vehicle and tried his best to get my vehicle to me before the anticipated completion date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You guys did an awesome job I will definitely recommend your services to others 🙌🏽👏🏽💪🏽 thanks soooooo much,,,,, happy camper 🥰🥰🙌🏽
Likely to Recommend - 5.0/5.0 -
Your the 1# on my list
Repair Quality - 5.0/5.0 -
Great job I will recommend my friends and family to you guys 👍🏽👍🏽🙌🏽
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collison did a outstanding job on my car. I had great communication with Dana throughout the process and it was finished a week early. All the mechanics did a wonderful job. I cant thank them enough. Also , I love that you can drop your rental off and they'll take care of everything else.
Likely to Recommend - 5.0/5.0 -
Would definitely highly recommend 👌🏾
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Paul was great commentator and he did a great job explaining the process. Highly recommend
My Experience - 5.0/5.0 -
Thanks for the politeness and finishing like promised keep smiling and being cheerful You can’t imagine what positive people have on others
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The wonderful job that was done to repair the car and them taking time to inform me of the progress
Customer Service - 5.0/5.0 -
Again, keeping me in the loop of progress of the repair of my car
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I had some trouble with insurance payment. After I left, Paul had called the insurance to verify everything was alright. I appreciated that he wanted to make sure things were correct. As a result, I found out things with insurance was even more of a mess than I had realized. I wouldn't have known had Paul not called them.
Returned Clean
My Experience - 5.0/5.0 -
Paul are this location was excellent.Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Willowbrook team was extremely helpful, knowledgeable and friendly. They kept me up to date with each step and the promise date was on point!! Thank you so much for taking care of me and my ride!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Completely Unsatisfied. Caliber Collision held my vehicle for 8 days and returned it as an unsafe 'Death Trap.' They performed only cosmetic work while ignoring the physical and mechanical front-end damage. The vehicle was returned in the middle of the night with a malfunctioning door latch and stalling issues. Caliber knowingly facilitated a fraudulent subrogation demand to Kemper for labor that was never physically performed (no lift inspection). This file is now under a Forensic Audit for the Texas Department of Insurance. Updated Forensic Audit Entry:Initial Possession (Feb 2025): Caliber held the car for 8 days, ignored mechanical diagnostics, performed only cosmetic work, and returned an unsafe "death trap" at night.Warranty Return (April 2026): Vehicle returned to Caliber under Lifetime Warranty to fix the door misalignment and latch mechanism that were never properly resolved in 2025.The Audit Strike: This one-year gap proves Latent Damage and a Breach of the Standard of Care. Caliber had the car in their "direct possession" for 8 days in 2025 and failed to secure the safety of the vehicle, necessitating an 11+ day stay and over $1,100 in rental costs a year later.
My Experience - 5.0/5.0 -
THE TEAM AT CALIBER WILLOWBROOK HAVE ALWAYS BEEN AWESOME. I AM A RETURNING CUSTOMER AND WILL CONTINUE TO GO TO THAT LOCATION SINCE EVERYONE I HAVE DEALT WITH ARE ALWAYS WELCOMING. THANKS
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Totally recommend! I went here because it was recommended to me by my insurance. I am so happy with the service! I won’t go anywhere else. Paul is the best!
Repair Quality - 5.0/5.0 -
Excellent service from start to finish! Paul is awesome and went above and beyond in looking after us and the car repairs!
Customer Service - 5.0/5.0 -
Paul was excellent in customer service. I have an expensive beautiful brand new Toyota Highlander and I accidentally hit some road debris. I was very worried as the car was only a week old and I wanted it back to looking brand new. Paul took charge and kept me informed the entire way and my car looks beautiful again!
Returned Clean
My Experience - 5.0/5.0 -
Pauline was amazing to deal with and very knowledgeable about her job,thank you very much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great rep, always kept in contact and gave me updates on my vehicle. Awesome job
Customer Service - 5.0/5.0 -
Great work
Returned Clean
My Experience - 5.0/5.0 -
Customer service was outstanding, communication was the perfect amount, repairs are exactly what we expected and finished 3 days quicker than expected. Very professional, respectful and you can tell these guys care about the work and service they provide. Will definitely be back for my next wreck!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Would give 1,000 rating if it let me.
Customer Service - 5.0/5.0 -
Very satisfied
Returned Clean
My Experience - 0.0/5.0 -
They did an overall great job and finished ahead of schedule. Unfortunately when I arrived home I realized there was drops of paint that slightly altered the appearance near the front passenger door.