Caliber - Hunt Valley

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Exceeded expectations. Courteous employees, andrew in particular. Car repared beautifully. Faster than expected completion. Will recommend you to others. Thank you.

Likely to Recommend - 5.0/5.0 -

Quick completion as if the accident never happened. Andrew, employee, was very friendly as well as the front desk.

Repair Quality - 5.0/5.0 -

Exceeded expectations.

Customer Service - 5.0/5.0 -

Friendly, prompt. Excellent communication

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Vehicle is missing a trim piece. Took it in last Friday. No word on if the part is in.

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The car looks new! Thank you caliber Collision

Likely to Recommend - 4.0/5.0

Repair Quality - 3.0/5.0 -

My car looks beautiful, thank you, my only problem is that they said they did an alignment on my car. But when I received it the steering wheel was off center. Currently trying to get it resolved.

Customer Service - 5.0/5.0 -

They were quick to answer my calls

Returned Clean

My Experience - 5.0/5.0 -

Everything was wonderful. Andrew was so communicative and professional. I was dealing with Baltimore City for payment, which required patience, extra legwork, and and Andrew was so helpful and understanding. Bea was also communicative, kind, responsive and followed-through. Choi was also understanding, sharp and helpful. Every time I saw Kay, she was friendly -- she smiled and said hi (I just didn't work with her directly). That was a stressful process dealing with the city for the claim, and Caliber in Cockeysville made it so much better.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Car looks great! Andrew was wonderful to work with and gave me progress reports every step of the way. Very happy with your company!

My Experience - 5.0/5.0 -

I had never had an accident before and your employees made this process so easy. Thank you to all.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Great experience.

Repair Quality - 5.0/5.0 -

Great service and quality of work. Job was finished sooner than expected. Would highly recommend.

Customer Service - 5.0/5.0 -

Excellent experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

After a careless driver damaged my right rear bumper, I was recommended to CALIBER COLLISON Hunt Valley, MD. I was greeted by Ms Bea (absolutely amazing) who efficiently handles all paperwork. Then I met Andrew M, who demonstrated exceptional professional, answer all my questions and very knowledgeable. Andrew kept me informed throughout the process. Overall, I'm very pleased with the service and I highly recommend this place. Kudos to you Andrew M.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.0/5.0 -

I liked the location and the closeness to Enterprise Car Rental. Work performed was great. Better explanations of the process and communications keep this rating from being a ten

Repair Quality - 5.0/5.0 -

Quality of the repair was very good.

Customer Service - 4.0/5.0 -

Front desk associate very pleasant and professional. Communication with service advisors and the related time frame delay explanations could have been explained better which would have eliminated customer frustrations.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0 -

My car was gone far longer than it should've been. I get it that there was an injury but the fact that I had to constantly call back to get updates myself after the second time my date got pushed back was very unfortunate. Also because of the push backs, I was severely inconvenienced due to my rental coverage with my insurance company running out. After a week or so I was finally compensated by getting a rental vehicle through caliber but as whole this experience was disheartening

Customer Service - 3.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I prepared for all the parts so they were at the shop. It was the replacement of a bumper so no paint and just unbolt and the bolt on. Instead of having me bring the car when there was a person to work on it they didn’t put me in line for the work yo be done until the car was there. It took 10 days/ 8 business days to do no more than 8 hours of work. It’s a pick up truck that I use. It was poorly planned and organized.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Good morning it’s Bruce , I picked up our 2021 Highlander yesterday after the rear hatch was replaced. When I picked it up yesterday tried to open the rear hatch with the key fob. It malfunctioned Maya, who was outside with me, pushed the rear hatch closed and then opened. This morning I tried to open the rear hatch and it’s stuck close. I had to force it closed and then it worked. I will be calling the office here shortly to speak to Maya about next steps. Bruce 443-898-3390