Caliber - Hunt Valley
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
All non bodywork related tasks are contracted out and no (zero) quality control is performed by Caliber staff all the way to the management level. Customer input is disregarded outright and additional actions regarding claims that involve parts with INTERNAL damage are left to questionable visual inspection (staff was unaware of the EXISTANCE of COMMON automotive steering and suspension components) that later fail and are denied based on the aforementioned inspection. An incorrect aspect ratio, size and tread pattern tire was installed on the vehicle without authorization and, once again, NOT inspected by Caliber staff. Staff was arguementative to the management level when confronted with VISUALLY OBVIOUS STEERING ISSUES post alignment, denying any fault existed despite four outside opinions by both trained and untrained, unbiased sources. These easily avoidable and arguably CALCULATED events have left the customer with a vehicle, PURCHASED FROM A DEALERSHIP TWO MONTHS PRIOR, that is unsafe to operate even on secondary roads without extreme caution due to bump steer and resonance due to damage incurred in the accident for which the repairs were to resolve. Attitudes of the staff are horrible, with an obvious effort to increase sales by volume at the extreme loss of any quality whatsoever. Easily the worst shop I have ever dealt with. This complaint will be addressed with USAA Executive Solutions.
Likely to Recommend - 0.5/5.0 -
Poor quality shop with r
Repair Quality - 0.5/5.0 -
All non bodywork related tasks are contracted out and no (zero) quality control is performed by Caliber staff all the way to the management level. Customer input is disregarded outright and additional actions regarding claims that involve parts with INTERNAL damage are left to questionable visual inspection (staff was unaware of the EXISTANCE of COMMON automotive steering and suspension components) that later fail and are denied based on the aforementioned inspection. An incorrect aspect ratio, size and tread pattern tire was installed on the vehicle without authorization and, once again, NOT inspected by Caliber staff. Staff was arguementative to the management level when confronted with VISUALLY OBVIOUS STEERING ISSUES post alignment, denying any fault existed despite four outside opinions by both trained and untrained, unbiased sources. These easily avoidable and arguably CALCULATED events have left the customer with a vehicle, PURCHASED FROM A DEALERSHIP TWO MONTHS PRIOR, that is unsafe to operate even on secondary roads without extreme caution due to bump steer and resonance due to damage incurred in the accident for which the repairs were to resolve. Attitudes of the staff are horrible, with an obvious effort to increase sales by volume at the extreme loss of any quality whatsoever. Easily the worst shop I have ever dealt with. This complaint will be addressed with USAA Executive Solutions.
Customer Service - 0.5/5.0 -
All non bodywork related tasks are contracted out and no (zero) quality control is performed by Caliber staff all the way to the management level. Customer input is disregarded outright and additional actions regarding claims that involve parts with INTERNAL damage are left to questionable visual inspection (staff was unaware of the EXISTANCE of COMMON automotive steering and suspension components) that later fail and are denied based on the aforementioned inspection. An incorrect aspect ratio, size and tread pattern tire was installed on the vehicle without authorization and, once again, NOT inspected by Caliber staff. Staff was arguementative to the management level when confronted with VISUALLY OBVIOUS STEERING ISSUES post alignment, denying any fault existed despite four outside opinions by both trained and untrained, unbiased sources. These easily avoidable and arguably CALCULATED events have left the customer with a vehicle, PURCHASED FROM A DEALERSHIP TWO MONTHS PRIOR, that is unsafe to operate even on
My Experience - 5.0/5.0 -
The whole experience from beginning to end was handled in a very professional manner. The work on the car met our expectations and was exceptional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everything about my experience with Caliber was excellent. I appreciated the updates on the progress of the repairs and the finished work looks perfect. Thank you. The staff was responsible and responsive.
My Experience - 5.0/5.0 -
Very satisfied and nice that you give updates as you are doing the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
you finished a week early, and took my car in the day I came in for the inspection. so overall how could i have any complaints. Alignment on the hood looks good, the car is cleaner then when I dropped it off.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Excellent care for car and customers- thanks Tami
Repair Quality - 5.0/5.0 -
The staff did an excellent job
Customer Service - 5.0/5.0 -
Customer service was excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
A piece of molding is not staying in place on the interior the rear driver side door. The weather stripping is only partially re-installed. I'm about to call you to make arrangements to finish the job. John Rose 410-435-3515
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service! Vehicle finished before expected. Kept informed during every step of the process.