Caliber - Hunt Valley
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
My car was gone far longer than it should've been. I get it that there was an injury but the fact that I had to constantly call back to get updates myself after the second time my date got pushed back was very unfortunate. Also because of the push backs, I was severely inconvenienced due to my rental coverage with my insurance company running out. After a week or so I was finally compensated by getting a rental vehicle through caliber but as whole this experience was disheartening
Customer Service - 3.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I prepared for all the parts so they were at the shop. It was the replacement of a bumper so no paint and just unbolt and the bolt on. Instead of having me bring the car when there was a person to work on it they didn’t put me in line for the work yo be done until the car was there. It took 10 days/ 8 business days to do no more than 8 hours of work. It’s a pick up truck that I use. It was poorly planned and organized.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Good morning it’s Bruce , I picked up our 2021 Highlander yesterday after the rear hatch was replaced. When I picked it up yesterday tried to open the rear hatch with the key fob. It malfunctioned Maya, who was outside with me, pushed the rear hatch closed and then opened. This morning I tried to open the rear hatch and it’s stuck close. I had to force it closed and then it worked. I will be calling the office here shortly to speak to Maya about next steps. Bruce 443-898-3390
My Experience - 5.0/5.0 -
I am VERY pleased with the work that Andrew and the CC team did to repair my car. Also want to give a special thank you to the staff that helped me today. I was so upset about not being told and for not paying attention to the payment method signs. In the midst of all I had going on they remained polite and professional. The customer service was excellent. Thank you again!
My Experience - 5.0/5.0 -
The repairs are almost flawless. The staff was professional and kept me informed. It took a little longer than expected, but when the scope of work was explained I understood why. I have used Caliber in the past and will again, if needs arise. Thank you
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs look very good. I didn’t realize at first that it would take as long as it did. Driving the car to my home to meet my son-in-law was very kind.
Customer Service - 5.0/5.0 -
I was kept informed
Returned Clean
Likely to Recommend - 2.5/5.0 -
Repairs not completed
Repair Quality - 2.5/5.0 -
Repairs not completed
Customer Service - 2.5/5.0 -
Relairs not completed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Looks good. Driving well.
My Experience - 5.0/5.0 -
I had great experience. I was informed throughout the process and provided updates and has been easy to track the progress. Vehicle looks great, pickup and drop off process was smooth and everyone was courteous and helpful. I appreciate the quality of work and efforts that were put.
My Experience - 5.0/5.0 -
The front end repair you guys did looked amazingly good. It looks brand new. Can't tell there was repair work done at all!
My Experience - 0.0/5.0 -
Caliber said it would be 3 days. I dropped off vehicle May 31st, Monday. I called Thursday to see about when the vehicle would be ready for pick up on Friday. I was told it wouldn’t ready until Tuesday. I scheduled the vehicle for Tuesday so I didn’t want to be without car over the weekend. New body contacted me during the week to let me know the car was going to be late. The only communication is when I called caliber not caliber calling me.
My Experience - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I found Calliber Collision to be extremely professional in every phase of the work being done on my car. Their communication was exceptional as was their workmanship.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for excellent, timely work in a courteous manner.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Me encantó
Repair Quality - 5.0/5.0 -
El trabajo excelente y Rápido servicio muy amable
Customer Service - 5.0/5.0 -
Amable