Caliber - Hyattsville

My Experience - 0.0/5.0 -

Unfortunately, I did not have a great experience with the repair process. When I dropped off my vehicle, I clearly communicated that the front sensor was damaged, and the representative acknowledged this and explained that the shop would determine whether there was any internal damage once the damaged parts were removed. I was initially told the repairs would take approximately one week, but at drop-off I was advised it would be closer to two weeks, which I understood; however, I specifically communicated that I would be traveling and asked to be notified as soon as possible if the completion date changed. Unfortunately, I received no proactive updates and had to repeatedly call for status updates, only to learn that the completion date had been pushed back and, on the new completion date, that the sensor/parking assist issue I had reported at drop-off had still not been resolved and would require another week of work. Overall, what was initially estimated as a one-week repair turned into approximately three weeks, with very poor communication throughout the process. I do want to recognize Josh, the manager, for providing good customer service and being helpful when I ultimately spoke with him.

My Experience - 5.0/5.0 -

Tony C did a great job with my repairs and kept me informed throughout the entire process

My Experience - 5.0/5.0 -

Caliber Collision did a fine job through the entire process. An estimate was achieved quickly. Excellent communication keeping me informed of the repair process. Once repaired, they vacuumed and cleaned my vehicle well.

My Experience - 5.0/5.0 -

I was pleased with the service provided. Staff very helpful and knowledgeable. They kept me informed about the process and any updates. The completion was great and in a timely manner.

Likely to Recommend - 5.0/5.0 -

I’m very satisfied. Yes, I will do that.

Repair Quality - 5.0/5.0 -

Excellent service. I’m pleased with the results of the repair.

Customer Service - 5.0/5.0 -

Excellent work.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

They’re professionals and reliable

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

The Company Caliber Collision did exceptional and wonderful job on my car and it was all perfect and touch of professionalism every where you look. I appreciate the good work on the car.

My Experience - 5.0/5.0 -

Thank you to Tony Cotton and the team for keeping me up to date and doing a great job on the car!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Great communication from Mr Cotton and great work from the team.

Customer Service - 5.0/5.0 -

Great customer service from Mr Cotton

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tony and the team at Caliber Collision in Hyattsville are fantastic. They’re professional, knowledgeable, and genuinely committed to doing quality work. They took the time to explain the repairs in a way that was easy for me (as someone who isn’t very familiar with cars) to understand, and they were always approachable and patient with my questions. As a woman, I especially appreciated that I felt respected throughout the process. I never felt pressured into unnecessary repairs or talked down to, which gave me confidence that they were looking out for my best interests. I highly recommend them to anyone looking for an honest and trustworthy repair shop.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tony and staff was amazing and professional!! Tony gave the best advice and made me feel comfortable

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They were professional, yet friendly. I would recommend this business to others.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Service and Technician were all fantastic. Very helpful and the job was completed really quickly. 10/10

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I brought my vehicle to Caliber Collision for what was supposed to be a simple three-day repair to replace a broken antenna. Instead, it turned into one of the most frustrating customer service experiences I’ve ever had. While my vehicle was in their care, one of their subcontractors cracked my sunroof glass. I was then informed that the replacement glass is on backorder until late August. I understand that backordered parts happen, but what I don’t understand is the complete lack of communication and accountability. My insurance company—not Caliber—provided me with a rental vehicle, but it had to be returned after 30 days. Despite the damage occurring while my vehicle was in Caliber’s possession, they made no effort to help with transportation or offer any type of solution. I’m now forced to drive my vehicle with a cracked sunroof because of damage that wasn’t my fault. To make matters even worse, I had to be the one constantly calling Caliber for updates. No one ever reached out to keep me informed about the status of my vehicle or the delay. Every update I received was because I called them first. I expected a repair shop to take responsibility for damage caused while my vehicle was in their care and to communicate proactively with their customer. Instead, I was left chasing answers and dealing with the inconvenience. I cannot recommend Caliber Collision based on my experience.

Likely to Recommend - 0.5/5.0 -

I brought my vehicle to Caliber Collision for a simple three\-day antenna repair, but the experience quickly became very frustrating\. While the vehicle was in their care, a subcontractor cracked my sunroof glass\. I was later told the replacement glass is on backorder until late August\. While delays can happen, the lack of communication and accountability was unacceptable\. My insurance company—not Caliber—provided a rental vehicle, which I had to return after 30 days\. Despite the damage occurring while my car was in their possession, Caliber offered no transportation assistance or alternative solution, leaving me to drive with a cracked sunroof\. Communication was also a major issue\. I had to repeatedly call Caliber for updates, as no one proactively reached out to inform me of the damage or delays\. Now I am left waiting for parts to arrive and will need to return the vehicle to Caliber once the glass is available, after my rental has already expired\. I expected better responsibility and communication from a repair facility\. Based on this experience, I cannot recommend Caliber Collision\.

Repair Quality - 0.5/5.0 -

I brought my vehicle to Caliber Collision for a simple three\-day antenna repair, but the experience quickly became very frustrating\. While the vehicle was in their care, a subcontractor cracked my sunroof glass\. I was later told the replacement glass is on backorder until late August\. While delays can happen, the lack of communication and accountability was unacceptable\. My insurance company—not Caliber—provided a rental vehicle, which I had to return after 30 days\. Despite the damage occurring while my car was in their possession, Caliber offered no transportation assistance or alternative solution, leaving me to drive with a cracked sunroof\. Communication was also a major issue\. I had to repeatedly call Caliber for updates, as no one proactively reached out to inform me of the damage or delays\. Now I am left waiting for parts to arrive and will need to return the vehicle to Caliber once the glass is available, after my rental has already expired\. I expected better responsibility and communication from a repair facility\. Based on this experience, I cannot recommend Caliber Collision.

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

Transparent and detailed communications. I was always well informed about the progress of my vehicle.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tony was excellent as were your counter staff.

Customer Service - 5.0/5.0 -

see previous

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 2.5/5.0 -

See my previous comment about how it was not fitted properly.

Customer Service - 4.5/5.0 -

The customer service and communication were excellent. I appreciate the responsiveness. However, the bumper was not fully attached and there is a gap between it and the headlight. We are working now to get that corrected.

My Experience - 5.0/5.0 -

I had an excellent experience with Caliber Collision. They were professional, communicative, and did a fantastic job repairing my car. Michael was wonderful to work with, and they completed the repairs even sooner than originally estimated. I couldn’t be happier with the results and highly recommend them!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kept me informed of the status of my vehicle.

Customer Service - 5.0/5.0