Caliber - Indian Land
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
It looks brand new!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Alex went above and beyond. Very professional, and she kept me informed from start to finish
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repairs to the bumper was done very well. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
These comments reflect my personal experience with this repair location and may be helpful for others considering service here. For clarity, references to a "week" refer to Monday through Friday, as this location is not open on weekends. The repair process took approximately one month, which was about twice the original estimate. As a result, I was required to return my rental vehicle before the repairs were completed. My insurance company, Geico, only covered the rental during what it considered a reasonable repair timeframe based on the information provided by my assigned repair advisor, Zach, throughout the repair process. Communication throughout the repair was inconsistent. I received multiple completion estimates that were later revised. At one point, both Geico and I were informed that the vehicle would be ready on a Monday, but it was ultimately not available for pickup until the following Friday. Based on that communicated completion date, my rental coverage ended approximately one week before the vehicle was actually available for pickup. In addition, the automated text updates generated by the repair management system frequently provided completion dates that did not align with the actual repair status. During the repair process, I was informed that these messages are system-generated and may not accurately reflect expected completion dates. Customers relying on these notifications may want to confirm status updates directly with their repair advisor. The final communication I received from my assigned repair advisor occurred on Monday of the week my vehicle ultimately became available for pickup. After receiving no additional updates, I contacted the shop on Friday morning of that same week and learned that the vehicle had already been completed and was available for pickup. Customers may wish to periodically confirm the repair status directly with their repair advisor, particularly if the estimated completion date changes during the repair process. During pickup, a different repair advisor reviewed the repairs with me because my assigned advisor was on vacation. When inspecting the vehicle, I identified visible scratches on the repaired rear quarter panel that required additional buffing before I left the facility. I recommend conducting a thorough inspection of completed repairs before accepting the vehicle. While checking out, I was informed that the location manager, Dalton, had worked to prioritize my vehicle for pickup. However, I did not receive an explanation regarding the extended repair timeline or any accommodation related to the loss of rental coverage caused by the delay. Overall, the repair quality appeared acceptable after the identified scratches were addressed. However, my experience was significantly affected by repair delays, inconsistent progress updates, conflicting completion estimates, and communication challenges throughout the process. Potential customers may wish to discuss expected timelines, communication methods, and status-update procedures in advance if these factors are important to their repair experience. Geico initially assigned our repair to a different location, but we requested the Indian Land, SC location because it was more convenient. Based on my experience, I would have chosen to keep the original assignment.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you Caliber for going above and beyond the usual experience dealing with auto repairs i want to especially thank Steve who made sure i wasn’t without wheels for what could have been forever t y t y t y
My Experience - 5.0/5.0 -
Fast, professional, and reasonably priced. Always a good experience.
My Experience - 5.0/5.0 -
Excellent service. Excellent communication. Excellent vehicle restoration.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car looks great after repairs. Staff was courteous and kept me informed thru the whole process. Would recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I would highly recommend this shop. Not so with the corporate office.
Customer Service - 5.0/5.0 -
Staff at this location was very professional.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The vehicle was reurned with out the inner front fender on the left side. When I called Frank stated that the work was done on the right side. When I reminded him that the front bumper was also replaced and in order to do that they needed to remove the left inner fender as well he said that he will speaknto the technician and call me back. No call ack was received. I would like this to be fixed. Thank you.
Customer Service - 0.5/5.0 -
No call backreceived.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff was wonderful, the work excellent, and the price was below what was quoted!
My Experience - 5.0/5.0 -
Caliber in Indian Land is an outstanding business. Alex, Brandy and the entire team are amazing! Best customer service experience I’ve ever had!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The young woman who oversaw our project deserves all the stars you can give her. She is good at what she does and knows her business. R
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone did a really good job getting this done. Got it done early and exceeded my expectations. Well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The staff was great. There was a new scratch on bumper which wasn’t there even before the wreck. The car was bought brand new in April so that’s the only reason I am stating this. Other than that everyone was fine
My Experience - 5.0/5.0 -
Alex was great and kept us updated the entire way! Will highly recommend Caliber Indian Land!