Caliber - Indian Trail
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was done quicker than estimated. Paint quality is excellent. Initially didn't like the bodyline but was fixed in 3 more days.
Customer Service - 5.0/5.0 -
Good customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The best service around from customer service to physical work , A1
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent everything! 100% recommend!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Besides the perfect repairs, the excellent communication thoughout, the vehicle was presented back to us completely detailed and cleaner than when we first took it from the dealer. Thank you, Kevin and staff.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’ve dealt with other body shops in the past. Hope I never need another one, but I’ll definitely return to caliber collision.
Repair Quality - 5.0/5.0 -
Work performed was very professional paint matched body lines matched excellent work
Customer Service - 5.0/5.0 -
Receptionist very friendly and helpful. Jim Booth always accessible when I called took care of me perfectly.
Returned Clean
My Experience - 0.0/5.0 -
I scheduled the appt and received 8 phone calls over the next two days to schedule the appt. Car was to be ready for pick up on 3/20 and I received several texts confirming that. On 3/13 I received the same message and 5 minutes later received a text saying it was now. Followed by a phone call all but demanding it be picked up on the 13th. Almost a threat was used that the insurance would not continue to pay for the rental now that the car was complete. Since I was paying $110 a day out of pocket for the rental that was an empty threat. Also the fact that I was called midday and was scheduled to work across town until 6pm when the shop closed at 5pm made same day pickup impossible. So while my car looks nice, the entire experience was anything but nice. Someone needs to get their ducks in a row and perhaps attend some customer service classes. I chose Caliber to work on my car and this experience made a repeat of that decision unlikely.
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
I have already answered your stupid survey once and yet you keep resending it to me. Just like when I already had an appointment scheduled you called me nonstop for two days. Just like when you texted me and told me my car would be ready on the 20th and in five minutes later called me and told me to come pick it up four days early. Somebody there needs to get their ducks in a row.
Customer Service - 0.5/5.0 -
Don’t call me and threaten me with a rental car, needing to be returned and not being covered by the insurance when you are the one that messed up the pick up update. Plus I was paying for my own rental car so the $35 a day State Farm made no difference to me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall the experience was smooth from setting up an appointment to Jim providing consistent communication on each repair for my vehicle. Experience was spot on
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’ve had such a great experience with Caliber. I will continue to use only them when anything happens.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing work to make my truck like new. Outstanding professional courteous staff. Highly recommended for your vehicles repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
looks Like Good work
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jim is very helpful and very patience all the way! And the work that they've done to my car is incredible!
My Experience - 5.0/5.0 -
Thank you so much. Looks like nothing happened! CYQ