Caliber - Indianapolis - Beech Grove
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service from all the staff
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Got my vehicle back in very acceptable time. So far I am commpletely happy with my service experience. Have been a previous customer several times and have always been satisfied. Would recommend and use your service again. Employees were helpful and curteous.
Likely to Recommend - 5.0/5.0 -
I have used this service center for years
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very satisfied and would return. Hopefully I don’t have a problem.
Repair Quality - 5.0/5.0 -
Everyone there was awesome and made my experience great. Sarah and Nick very very professional and stayed ahead of me with everything. I will definitely go there if I ever need their service in the future. They made me feel special and they cared about me.
Customer Service - 5.0/5.0 -
Sarah was awesome. Every business needs a Sarah. Nick was also awesome very professional and kind. Explained everything to me were I could understand. Very organized and knowledgeable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Good work done
Customer Service - 4.0/5.0 -
I wasn't informed of a battery issue until I was ready to pick up my vehicle. I had to unexpectedly find funds and spend an hour at the shop for the dead battery replacement.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is the second vehicle we have had repaired at this location. We will use them again.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This was my second visit to Caliber this year (sorry to say). Caliber provides an experience unlike any other collision center I have ever used. Each step of the process of getting my car repaired was done in a professional manner. From initial walk-around of the vehicle to returning the rental car for me was a very positive experience. I'm glad I found Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Like everything about Caliber except the road construction out front!
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have told several people if they needed body work done to see you.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repair was completed sooner than estimated.
My Experience - 5.0/5.0 -
Fast service and great communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was quick and good communication.
Customer Service - 5.0/5.0 -
Great communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I would recommend, just make sure to check your car upon pickup.
Repair Quality - 2.5/5.0 -
There was a big incident with my tire, I was not happy about. all other repairs were great. I asked for reimbursement for what was spent to fix my tire. They sent off for a check reimbursement and ordered me a new wheel. Once that is complete, I would give it a ten. They were very professional about how to deal with the mishap. So it would be a 10.
Customer Service - 5.0/5.0 -
Like I said they were very a helpful and remorseful for the situation I had.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
After a couple issues with some communication, (not their fault, my insurances fault) Nick was quick to let me know the status of my vehicle and any issues that may have come up. My car was a challenge for Nick and the techs and they took it in stride and made sure everything was perfect for me! We went almost 2 weeks over estimated time, but that was not because of lack of effort on the technicians side. They did anything and everything for my car and even plugged a hole they had found in my tire. Thanks Caliber and Nick! I’ll be looking for ya at Costco! :)
Customer Service - 5.0/5.0 -
As stated before, Nick was a gem. We initially had issues because insurance submitted the wrong number. Nick was quick to figure the issue out and make sure I stayed up to date with everything going on post incident.
Returned Clean
My Experience - 0.0/5.0 -
Repairs were delayed twice. I felt like I had to drop everything to pick up the repaired vehicle asap. After arriving, to pick up the repaired vehicle I mentioned that it was clear that the plastic piece that was replaced on the rear quarter panel did not match the rest of the trip color. The panel had also noticeably been repainted with paint drips paint bubbles and uneven coats. The interior of the vehicle was absolutely filthy, not that I dropped off after being freshly detailed but, it seemed that the interior was exposed to the elements for a least of couple of day with the amount of dust and condensation drips on the inside of the windows. There was painters tape and trash left in the vehicle after the pairs. All in, I was just another car repair that they needed to check off of a list with little to no pride in their work. If I was keeping this vehicle after its lease or was already my vehicle I would have left the vehicle for them to correct it. I have passed this information to the dealer that will be taking the car back.
My Experience - 0.0/5.0 -
There is a small spot on the hood where there must have been a speck of dust and that left a pin hole paint crater. There is a spot on the fender that left a debris spot underneath the paint. Also some light orange peal on the fender and door where they meet.
My Experience - 5.0/5.0 -
Customer service and correspondence was fantastic. I appreciate the constant updates and was surprised how quickly it took to repair my vehicle. Thank you!