Caliber - Indianapolis - Beech Grove
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Keep up the friendly and good work. Thanks again
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Noticed some white residual along the seam of the front of the wheelwell and another in the repair area. Does not wipe off.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I've used them before and will again (hopefully not soon though I like not having car damage lol)
Repair Quality - 5.0/5.0 -
Repair looks flawless, as if a time machine was used to bring my car before the accident back to now
Customer Service - 5.0/5.0 -
Everyone is super friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job and keep me informed. Thank you
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work, really went the extra mile for repairs to my vehicle. Highly recommend this company to others as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You all do very good work and coumcate well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Do great work
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The process was easy.
Customer Service - 5.0/5.0 -
I met my point of contact on day 1 and received emails every step of the way until I got my car back. My point of contact went over the repairs with me to complete the process.
Returned Clean
My Experience - 5.0/5.0 -
There are a couple of things that I need to mention. 1 The mirror on the drivers side was the wrong one. It did not have the turn signal. 2 I found a dent below the door on the drivers side and it did not have any paint on it. Other than that Now both Mirrors will not fold close.
Likely to Recommend - 4.5/5.0 -
This is the second time I have taken this survey.
Repair Quality - 4.5/5.0 -
Still waiting for parts to come in A mirror and a part for the door. Other than that everything is good.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Communication was frequent, estimated fix by date got pushed back a few times causing it to go past my allotted days covered by insurance. Delay seemed as though it could have been prevented if parts were check on arrival vs. when installing.
Customer Service - 5.0/5.0 -
Amber was great, she was constantly giving me updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our experience with caliber was exceptional. Amber was the best, courteous, informative and very pleasant to deal with. Thank you Matt and Susie
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Looked the same as before it was wrecked. Only issue was hood latch not latching.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
Took them two weeks or more to do a small repair and when we pick the car up, the paint didn’t match and we have to take it back to them on May 13. They’re gonna try to buff the whole car to make everything blended in.
Customer Service - 4.5/5.0 -
I’m getting ready to get the gal at the front desk was very helpful easy to speak with. She also found a nail in one of our tires and pointing that out to us cost us $200 to get repaired. Had to buy a new tire. can you guys reimburse us for that?
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I was told it would take two weeks longer than originally quoted because the parts were on back order, the parts came in earlier than they thought and it still took the extra two weeks. I got my car home and after a few weeks smelled a rotten smell that turned out to be water, mildew and mold from a leak in the seal of the lift gate that the didn’t seal properly. After leaving it there for a week to get cleaned up, I got the car back with the wheel wells and tires covered in dust and mud and a new scratch on the front of my car. I will never use caliber collision in beech grove again and suggest anyone else uses a different place as well.
Customer Service - 1.0/5.0 -
No one ever seemed to know what was going on at any point in time.