Caliber - Indianapolis - Beech Grove

My Experience - 5.0/5.0 -

I had an excellent experience with Caliber from start to finish. The entire process was smooth, professional, and stress-free, which is exactly what you hope for when dealing with car repairs. Amber consistently provided updates in a prompt, clear, and genuinely helpful manner which gave me peace of mind when working with Calibur. Everything was handled efficiently and I felt in-the-loop the whole time!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Nick and Becky were very kind and thorough in their explanation of the process as I have never had repairs to a vehicle of this nature before.

My Experience - 0.0/5.0 -

I'm still having multiple service lights on my Jeep (SVC 4WD, Check Engine, occasional misread from Coolant Temp, and occasional misread on Auto Start/Stop light)

My Experience - 5.0/5.0 -

Thank for getting done ahead of time and on budget and for fixing the back fenders as well and leaving a clean car with gas, and allowing us to pick it up Saturday. All of these things add up to A+ service. Thank you.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Overall, great job. The only note I would have is that there was communication between caliber and Enterprise that gave a more accurate timeline than was given to me. Which would’ve helped me make a more informed decision on the rental options I was deciding on with enterprise. Which ultimately could’ve helped me save a little money on the rental potentially. Also, once we got our vehicle we didnt know it had been factory reset which just had us initially concerned about the electrical, but ultimately we figured it out.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a good job…they had to repaint my car. But it showed me they cared about quality.

Customer Service - 5.0/5.0 -

Very satisfied. They was courteous and showed me about the car provide me with updates.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Amber was great to work with as well as the lady at the front desk.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I worked with Amber. She’s very kind and attentive. My car had minor damage on the side from a deer and I was expecting the repairs to take over 30 days but it was done early. She also kept me up to date on the repair the entire time. She even offered to stay late to allow me to pick it up. I’m very satisfied with Caliber Collision and I will recommend this shop to anyone who needs it.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks fantastic and caliber was really quick. I’m very pleased.

Customer Service - 5.0/5.0 -

I worked with Amber. She is absolutely fantastic. Very detailed oriented and very caring. She kept me informed the entire process. She even offered to stay a few minutes late to allow me to pick up my vehicle. She went above and beyond to make me feel take care of.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a very good job on my SUV, they kept me informed on the status of my SUV

Customer Service - 5.0/5.0 -

They did an excellent job on my SUV, kept me updated on the progress

Returned Clean

My Experience - 5.0/5.0 -

Staff kept in close touch with me to follow the steps of the repairs. I especially appreciated the help I got from the woman that had my order. She answered every question I had and was very knowledgeable.

Likely to Recommend - 5.0/5.0 -

Professional and high work quality

Repair Quality - 5.0/5.0 -

There was a good amount of body work needed on my vehicle, you’d never know because the work was excellent.

Customer Service - 5.0/5.0 -

Excellent service and quality work.

My Experience - 5.0/5.0 -

Everything was great I was kept informed the whole way thru the process. And everyone was so kind to me and answered all my questions to.Thank you so much

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Communication is always great! Becky up front makes the experience enjoyable.

My Experience - 5.0/5.0 -

Very friendly yet professional service. Kept me up to date on repairs. I would definitely recommend them to someone. 100% satisfied

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nick is the gentleman that assisted me throughout the entirety of this process and he was very kind and informative. When I initially arrived at the establishment, I was greeted with a smile and a kind attitude from Becky who explained every document I was signing and allowed me the proper time to read the documents on my own as well without expressing any impatience. As Nick examined my car he was sure to explain to me the process of repairs and assured I’d receive updates regarding repairs. Not only did I receive update but these update were received daily. Nicks open door policy made me more than comfortable trusting the company with my vehicle repairs. My car looks as if no damage had been done to it. Very grateful for the staff of caliber collision and Nick’s positive! Thank you everyone!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

All personnel were professional and helpful. Had some communication problems on why it was taking longer than I expected. Becky told me she would text me when the car was ready to be picked up, which she did, but I did not receive the text til ~8:30pm! I had called and picked up the car that day~ 5 pm.

Returned Clean