Caliber - Indianapolis - Castleton
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tyler Smith was outstanding service and seemed very knowledgeable regarding the repair of my vehicle and the rental car from enterprise leasing. He made everything go as smooth as possible for me.
My Experience - 5.0/5.0 -
This was a great experience. The car was delivered ahead of time and the work looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tyler my advisor did a great job. The shop did an excellent job repairing my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
If you have to have a repair done, I am very comfortable in recommending Caliber Collision. I would not take my car anywhere else.
Repair Quality - 5.0/5.0 -
Caliber Collision did a fantastic job in fixing my car. My car looks amazing!
Customer Service - 5.0/5.0 -
Everyone was wonderful. The process was easy for me from the beginning to the end. Lance kept me informed with the progress of my repairs, which was very helpful. A stressful situation for me was made much better with his help and the crew who worked on my car
Returned Clean
My Experience - 0.0/5.0 -
I was shocked at the quality of the paint job on my vehicle. Not only were there obvious differences in the color of multiple adjoining panels, but it was apparent without much effort. Your elown employee admitted this during the inspection. I also found dots of paint over spray all over the black runner on the passenger side, showing that the are wasn't covered when the panel beside it was being painted. A part in the trunk area wasn't even refastened. It was just lain in the back. I fear what unseen issues lurk. I am selling immediately because after 4 months the work was rushed and shoddy and I am considering reporting the quality to the Better Business Bureau.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
Paint matching was bad. Employee agreed replaced panels were not the same color. There was over spray dots of white paint on black trim of adjoining door. I found glass fragments on my dash from replaced windshield. I haven't had internal components inspected yet but not much confidence in the work with the visual issues.
Customer Service - 2.5/5.0 -
Was told I would get weekly updates on progress and only got updates when I asked, which was usually 3 to 4 weeks on. I wasn't told about delays until after deadlines were blown.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff was very courteous and great with updates. Explained the work being done and reasons why.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was kept informed during the whole process and it was all very quick! My car looks great and they took good care of it.
Customer Service - 5.0/5.0 -
Everyone was so kind and kept me informed throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
When went to pick up car there was a dent and paint chip. Had to wait on dent to be painted but dent is still there. Dent is small so not a big deal, but disappointing that it happened after car was finished
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was honestly surprised at how quickly the repair was completed, especially after the additional estimate process. The repair and final detailing turned out great, and I really appreciate all the work your team put into it. Thank you for making the whole process much smoother than I expected.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Did a great job and got me my car back earlier than expected
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Both Chris and the receptionist(didn’t get her name), did a great job in welcoming me, as well as explain in detail about what would happen in regards to the repair process. I was kept up to date on the progress in a timely manner. Upon completion, they both explained things and answered any questions I had. The final repair looked great, and I could not happier with the job the team did on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chris and the team did a great job on the repair, and keeping me up to date on everything.