Caliber - Indianapolis - Castleton
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Caliber did a good job on my car My.car looks real good Caliber is a good body shop
Likely to Recommend - 5.0/5.0 -
You do a good job.
Repair Quality - 5.0/5.0 -
My car looks good.
Customer Service - 5.0/5.0 -
Reception staff were nice and efficient.
Likely to Recommend - 0.5/5.0 -
Zero, due to our disappointing experience
Repair Quality - 0.5/5.0 -
My car had to be returned a second time as it was not correctly completed. The whole front was mismatched and there was a roaring sound when driving around 50 mph. When I called Tyler to let him know that I heard that on my way home, he said “ yeah we heard it too. We tore it apart and couldn’t find anything wrong with it. I think it just needs an oil change”. Took it to the dealer and had an oil change, they drove it and said it was the wheel bearing. Notified Tyler at Caliber that Honda Fisher said it was the wheel bearing. He said it wasn’t. They completed the bodywork and did diagnostic test. Found an engine bracket that was broken and “metal shavings” near the timing belt. Towed it to Honda Fishers who tore down everything and didn’t find one metal shaving near the timing belt and again said the roaring sound was the wheel bearing. They replaced the wheel bearing for us as a courtesy so we did not have to deal with Caliber anymore and there are still uneven parts, but I’m not willing to bring it back a third time for subpar bodywork.
Customer Service - 1.0/5.0 -
It started off strong with great updates via text. When we returned for our second visit, Tyler was kind of annoyed when we were pointing out everything we were dissatisfied with. However, all of this should have been reviewed before it was released to the customer. I got a text on Friday, July 10 that they were working on the bodywork and waiting on a few parts and would update me the following week. No update given. I was notified by Honda Fishers that my car had arrived. Caliber had never informed me that that was going or went to Honda and the only communication I received since July 10 was on July 22 stating my car was ready to be picked up at Honda Of Fishers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
You replaced the bumper which added time to the repair. I told the repair that I didn't think the damage was from the accident. It added 4 days to the repair. 4 days that I had to find alternative transportation.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
good service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Vehicle was returned to me with internal, mechanical damage, that was not present when the vehicle was given to the Caliber location.
My Experience - 5.0/5.0 -
I got my repaired truck back 2 weeks ahead of schedule!
My Experience - 5.0/5.0 -
I really liked the updates on the phone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The two ladies up front Kayla and the other lady were very nice and gave great customer service. Tyler was fantastic! He kept me up to date on the repairs with text updates I believe everyday. He got my car repaired ahead of schedule. He went over what he had to do and gave instructions about not using wax for 60 days. He was excellent in his repair work and customer service. I will recommend Caliber to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tyler provided excellent customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tyler’s provided outstanding service!
Customer Service - 5.0/5.0 -
Tyler provided outstanding service!