Caliber - Indianapolis - Downtown
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Highly recommend to anyone needing vehicle services!
Repair Quality - 5.0/5.0 -
The staff were outstanding from start to finish. Afterward, when I encountered some hiccups, they were incredible in helping me and making sure I had a working vehicle. Highly recommend!
Customer Service - 5.0/5.0 -
Austin and Victor were fantastic and very supportive throughout the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Austin was extremely professional and even followed up with me to make sure I was happy with everything. Top notch customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I felt like I had a new car. I thought I won I million dollars. The work was great. Nick and Victor were very nice
Likely to Recommend - 5.0/5.0 -
I'm telling everyone that they did a great job
Repair Quality - 5.0/5.0 -
I was really satisfied the work on my car
Customer Service - 5.0/5.0 -
I was really excited when I picked my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
In general, my headlights are a mess. The low beams aren't directed properly. I was told that my pre-existing LED bulbs would be transferred during the repair. The fog light on the driver side doesn't work at all and my low beam on the passenger side is shaky at best. This is what I have discovered up to this point. It is possible that additional issues may exist.
Likely to Recommend - 1.5/5.0 -
Based on this repair, unfortunately.
Repair Quality - 0.5/5.0 -
My headlights are a mess.. some are the wrong bulbs, some are misaligned, some don't work at all. The bumper cover is also a mess.. gaps, bulges, broken clips, and in some places completely detached from the vehicle. I'm not happy whatsoever.
Customer Service - 3.5/5.0 -
I am not sure how to rate the customer service.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
The cosmetic bodywork on my 2014 Camry looked great, and Caliber's staff communicated well throughout the month-long repair process. However, my overall experience was tarnished because the car was returned to me with a non-functioning fuel gauge. Because I drive extensively for work in sales, a broken fuel gauge is a major safety concern. The impact and subsequent repairs occurred directly where the rear fuel tank, sending unit, and wiring harnesses are located. However, when I reported this after pickup, Caliber dismissed the issue as unrelated without inspecting it. Returning a vehicle with a post-repair defect in the impact zone—and refusing to diagnose it—was very disappointing and unsafe.
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Professional and good communication
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
the job was well done, they are very professional, communication is excellent
Customer Service - 4.0/5.0 -
professional, informative
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was done on time and there are no issues I see since getting the car back
Customer Service - 5.0/5.0 -
Everyone was very helpful
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Coordination with my insurance and the rental company made everything go as smoothly as it possibly could. I appreciated not having to contact my insurance with the estimates or payments, and I really liked being able to pick up and drop off the rental on site. The estimator also communicated everything very well, made me comfortable about the whole process and answered all of my questions (even the ones that weren't completely relevant!). The estimate process and the repairs were both quicker than expected too.