Caliber - Indianapolis - Downtown
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Mr. Pardue was amazing to work with and kept me informed every step of the way. Would love to have him work for my business.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The person helping me, Austin, did a poor job with communicating updates and status of the repair. Worse, I was quoted $750 and when I came to pick up I was charged $1,000. When I asked him why the unexpected increase he said “yeah it’s because of the calibration. I guess I should’ve called you and told you”. He also stated that he warned me that the cost could change which is not true. If I have to pay 33% more for my repair than quoted without anyone telling me ahead of time, I will not come back here. Horrible customer experience
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
I already wrote a response about my bad experience. Review my last response. I had a bad experience with poor communication from the person assigned to my case and he charged me $1000 instead of the $750 he quoted without letting me know or warning me it will go up. When I asked him about it he took no accountability and said “0oh I guess I should’ve told you”. Will never return if this is how you run business.
Likely to Recommend - 5.0/5.0 -
I will definitely recommend
Repair Quality - 5.0/5.0 -
As of now, I’ve had zero issues with the vehicle, they were super fast sufficient and easy to be able with greatly appreciated
Customer Service - 5.0/5.0 -
Very well, kept me in the loop the entire time
Likely to Recommend - 5.0/5.0 -
Thought they were very efficient and transparent in pricing, timeline and other factors
Repair Quality - 5.0/5.0 -
Car is functioning well & no issues upon pick up; PaTyn also communicated warranty information to me just in case
Customer Service - 5.0/5.0 -
PaTyn was super helpful and communicative throughout the entire process. I expected my car to be there for at least three weeks, but PaTyn was able to turn it around very quickly and kept me up to date on any part delays that would have impacted getting my car back. I received almost daily text updates about the progress on my vehicle. Would definitely come back if car ever needs repairs again. Both front desk ladies (Stephanie & Riley) were very kind and clear during drop off & pick up process.
Returned Clean
My Experience - 5.0/5.0 -
Always a pleasure working with Caliber. You guys have great quotes, quick service, and amazing communication. I wish you'd open on the weekends for pickups, but that's a small complaint in the face of amazing service. Keep it up!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Quality is fine. But a little slow on the time it took, but maybe thats normal. They only had one lift to work on it. And it was occupied by previous car
Customer Service - 4.0/5.0 -
Austin was very good and polite on phone
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
Looked great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exceeding my expectations
Customer Service - 5.0/5.0 -
Welcoming,friendly and knowledgeable
My Experience - 5.0/5.0 -
Everything looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looked great
Customer Service - 5.0/5.0 -
Communication was good....and easy