Caliber - Indianapolis - Lafayette Park

4.8 (1,441reviews)
93%
4202 Lafayette Rd,  Indianapolis,  IN  46254

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction โ€“ itโ€™s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,441)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. Exceptional customer service was a recurring highlight, with staff described as friendly, professional, and courteous. Timely completion was frequently commended, as many vehicles were finished ahead of schedule. Customers also appreciated proactive communication through texts and calls, keeping them informed throughout the repair process. Complimentary interior cleaning and detailing were a pleasant surprise for many. A few customers noted areas for improvement, including inconsistent communication updates, occasional delays beyond initial estimates, and minor repair oversights, all of which were directly mentioned in their feedback.
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"The quality of my repaired was flawless. My car looked like new."
"Customer service has always been excellent and positive perspectives consistently in play. One of the best in the business!"
"Repair was excellent, just perfect. It looked like a brand new car."
"CC did a very professional job. Staff courteous. And car returned clean. Strongly recommend."
"Caliber is amazing and professional! There work is top tier. I will always recommend them. This is my 2nd time ..." Read more
"Was ready a week earlier than expected."
"Concierge level service, and they finished four days ahead of schedule. My car looks great and Ill definitely use this shop again."
"It was ready ahead of time."
"My frustration was about the number of times I was told that my car would be ready only to be told that it wasn't I was told maybe about 4 times.Very frustrating but ..." Read more
"My vehicle was completed earlier than expected, and the whole experience was excellent. Communication was clear, and the team ..." Read more

My Experience

My vehicle looks brand new! I will recommend your services to all my friends and family! God Bless Jeanene

Likely to Recommend

Repair Quality

Great service

Customer Service

Great service

Returned Clean

My Experience

The van looks great.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Greg and the entire team are an absolute pleasure to work with and are the reason I will be coming back

My Experience

Mary and Greg were so kind and treated me so well. Excellent service. My car looks brand new. Even the interior looks like I had it detailed.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Excellent work. Kept me posted, quickly assumed extra rental cost when work went a little long, and the car looks and feels great! Greg and Mary) did it right.

Likely to Recommend

Repair Quality

Caliber and Greg Powell there did an excellent job all around. They picked up my rental when the repair went a little long. They were responsive and communicated well.

Customer Service

Greater than 10!

My Experience

I chose this location for their work and their expertise. Mary is always kind and remembered me from my last windshield incident. I appreciate the kind gesture of cleaning out my car and reminding me of how to care for the paint. I will tell all my friends of this location.

Likely to Recommend

Repair Quality

The employees were really great, but it took a very long time for my car to be repaired.

Customer Service

The employees were really great and kind, but it took a very long time for my car to be repaired.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Yes, I will recommend anybody to your company especially my car speaks for itself and people keep asking me who who worked on the car and then I told them so they know and they said we need to go check them out so yes I have recommended your car over and over my brother-in-lawโ€™s thinking about bringing the car his car in for you guys to work on and heโ€™s a mechanic but he said if they did this for your car, he said I canโ€™t wait to see what theyโ€™ll do for me so yes, I would recommend your business to everyone that I run into

Repair Quality

My car look brand new when my fiancรฉ brought it home. It was shining. It was clean. The door was fixed. The front fender was fixed. The lights were shining. You guys did an awesome job on my car and I appreciate it so much. I was very pleased with the work that you guys did and I thank you.

Customer Service

Everyone that I spoke with and talked with they explained what was going on with the car and how long it would take everybody was kind. I left my walker in the car and they gave it back to me and the handicap sticker now was really happy about that. Just very pleasant people to deal with very pleasant. Iโ€™ve never worked with anybody that worked on my car before that was as kind as you guys are very, very kind. Very charming.

Returned Clean

My Experience

I just want to say thank you all Kevin for getting my car Wright and fixing it. You all did amazing job and Iโ€™m glad to have my car back. Very appreciated. Thanks again.

Likely to Recommend

Repair Quality

Caliber Collision repaired my car before, and I am still happy with their work.

Customer Service

Returned Clean

My Experience

I am satisfied with the repairs of my car, my car was clean and neat and that's what made everything the best. John was so nice and professional. Thank you for providing the best collision service. Caliber Collision the best ๐Ÿ‘Œ!!!!!

Likely to Recommend

Excellent care of my car.

Repair Quality

I enjoyed interacting with a manager that provided an update daily/reassurance of when my car would be ready. John was amazing an I'm pleased with my car repairs. Thank you ๐Ÿ˜Š

Customer Service

The repair person was very kind to me, I appreciate your kindness.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Excellent service from start to finish!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Caliber exceeded my expectations in all 3 "Cs": Coordination: They integrated the efforts of the insurance company, their process, and the rental car company extremely well. The quote was easy, money never went through me, and they even arranged for return of the rental car. Car: They did an outstanding job on the vehicle; I could not tell there was ever a problem. In fact, my car was returned to me even cleaner (even the inside) than when I dropped it off. Communication: They kept me aware of every stage of the process through texts, and I never had to contact them to get an update. I would recommend Caliber highly.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The experience we had this time was leaps and bounds beyond our previous constraints

Customer Service

John's follow up was second to none

Returned Clean

My Experience

The staff was courteous, and the repairs were professionally done and in a timely manner. And thereโ€™s a warranty.

Likely to Recommend

Staff courteous. Job professionally done.

Repair Quality

CC did a very professional job. Staff courteous. And car returned clean. Strongly recommend.

Customer Service

Very professional. Strongly recommend. Staff courteous.

Returned Clean

Likely to Recommend

Repair Quality

Jon was amazing to work with. Very attentive to me the customer and provided frequent updates.

Customer Service

Jon was amazing to work with. Very attentive to me the customer and provided frequent updates.

Returned Clean