Caliber - Indianapolis - Lafayette Park
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication, great work, and timely service. Thanks a lot for the repairs!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I enjoyed superior customer service and quality workmanship from Caliber Collision at a time when I needed it the most.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I have to go back because the pin striping is not the same. It's thicker.
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
Overall the work was done well. There is staining on my headliner that looks like a dark handprint and finger marks. When I was called to be told my car was ready and that someone would be bringing it to my home in about 45 minutes, I stated that I needed to vacuum my rental out due to dog hair but was told that it was not an issue, that the rental company would do so. I exchanged my vehicle with the rental to a Caliber rep about an hour later. I received a $300 charge for having dog hair in the rental that Caliber advised wouldn’t be an issue. When I called back about the situation, I was told “we are not responsible for rental cars.” My review would be different if not for the major expenses that taking the direction of Caliber caused. With the exception of a scratch on the trim and the the staining of the headliner, which I do feel can be fixed, but the lack of care after being told not to worry about doing something, this resulting in a several hundred dollar penalty. I wanted to be satisfied, but am very disappointed in my experience.
Repair Quality - 0.5/5.0 -
Overall the work was done well. There is staining on my headliner that looks like a dark handprint and finger marks. When I was called to be told my car was ready and that someone would be bringing it to my home in about 45 minutes, I stated that I needed to vacuum my rental out due to dog hair but was told that it was not an issue, that the rental company would do so. I exchanged my vehicle with the rental to a Caliber rep about an hour later. I received a $300 charge for having dog hair in the rental that Caliber advised wouldn’t be an issue. When I called back about the situation, I was told “we are not responsible for rental cars.” My review would be different if not for the major expenses that taking the direction of Caliber caused. With the exception of a scratch on the trim and the the staining of the headliner, which I do feel can be fixed, but the lack of care after being told not to worry about doing something, this resulting in a several hundred dollar penalty. I wanted to be satisfied, but am very disappointed in my experience.
Customer Service - 0.5/5.0 -
Overall the work was done well. There is staining on my headliner that looks like a dark handprint and finger marks. When I was called to be told my car was ready and that someone would be bringing it to my home in about 45 minutes, I stated that I needed to vacuum my rental out due to dog hair but was told that it was not an issue, that the rental company would do so. I exchanged my vehicle with the rental to a Caliber rep about an hour later. I received a $300 charge for having dog hair in the rental that Caliber advised wouldn’t be an issue. When I called back about the situation, I was told “we are not responsible for rental cars.” My review would be different if not for the major expenses that taking the direction of Caliber caused. With the exception of a scratch on the trim and the the staining of the headliner, which I do feel can be fixed, but the lack of care after being told not to worry about doing something, this resulting in a several hundred dollar penalty. I wanted to be satisfied, but am very disappointed in my experience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’m so happy and impressed by the repairs on my vehicle that was 100% job well done no doubt in my mind.The repairs makes the vehicle looks new and I sincerely appreciate and thank all the staff/Caliber Collision for a great job well done..If I were to rate no doubt in my mind to give a thumbs up of 5 stars that was a quality work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good as new!
Customer Service - 5.0/5.0 -
They were excellent! The time to repair damage was short and the work was “good as new”. I would recommend them highly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very nice, polite, and friendly. They did a wonderful job. I am very pleased with their work and i will be recommending them to others.
Likely to Recommend - 5.0/5.0 -
Absolutely will be referring others
Repair Quality - 5.0/5.0 -
Job well done. Staff was nice and friendly and updated me often. Excellent!!!!
Customer Service - 5.0/5.0 -
Customer service was awesome!!
Returned Clean
My Experience - 5.0/5.0 -
They did a great job restoring my car to its pre accident condition. Kept me updated entire time Would recommend highly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks better than it did before the accident
Customer Service - 5.0/5.0 -
Loved the daily updates
Returned Clean
My Experience - 5.0/5.0 -
Excellent communication and I really felt like the women I dealt with really cared. Techs did a really nice job. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No issues
Customer Service - 5.0/5.0 -
Excellent customer service. Very polite, and they keep the customer informed all through the process.