Caliber - Indio
In operation 29 years, 25 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Appreciate the smooth transition, the communication received via text/call during the fixes. The staff encountered with all were friendly and very helpful.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I did appreciate the updates. And all the Staffing workers were very nice and very helpful. Thank you!
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
I was initially told Caliber does not work on Porsche upon my initial drop off 3/17. After calling my insurance company (Progressive) I was told that I should return to Caliber, and they would do the work. I returned my car to Caliber on 3/26. I followed up on 4/9 to check progress. I was told my initial estimate had been cancelled, and there was a "computer glitch" that would not allow Caliber to re-estimate the car. I was told it had been "Kicked upstairs" and would be resolved quickly. I followed up on 4/16, and was told the problem had not been resolved, but an "urgent action" had been requested, and would be resolved the next day. I followed up on 4/21, still no resolution. At this point I became very insistant this problem be resolved. On 4/23, I received a call saying issue had been resolved. Car was ready late day 4/29.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The professionalism and courtesy were excellent. However, it took them 2 weeks to order and receive the parts for my car and another 4 days to repair. When I spoke with the technician if they could start the work as soon as they received the parts (7 days to receive the parts)he seemed more concerned about the repair technician’s schedule change than to finish and complete the job sooner. My vehicle was not drivable because the sunroof glass was broken and it was exposed. So I had no vehicle while I waited for them to complete the job. 1.5 to 2 weeks after the parts were received by their shop.
Customer Service - 4.0/5.0 -
Excellent customer service. My only recommendation is to communicate and make clear notes who to call and the correct phone number and email address. Don’t assume that the contact person is the policy holder. If you promise a phone call back with updates, please call back. Don’t assume that an email or a text replaces the promised phone call. Or better do not promise a call back. Simply state that you will update via text or email. This will prompt the customer to look at texts and emails for updates.
My Experience - 5.0/5.0 -
I love how kept up to date I was!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’m sending all my friends there
Repair Quality - 5.0/5.0 -
Your guys where very professional and finished my suv in a timely manner,I appreciate your service
Customer Service - 5.0/5.0 -
Good job
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Job is not completed yet
Customer Service - 2.5/5.0 -
Job is not completed
My Experience - 5.0/5.0 -
Good-looking. Good.job.tank You
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The total process was easy and professional, staff was very accommodating. How the Enterprise rental is handle there is great. The set-up front the insurance company and Collision is outstanding. Thank you very much to everyone for making the experience hassle free.
Customer Service - 5.0/5.0 -
Very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tienen excelente servicio
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
It was clean
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly n professional service . Great up to the moment communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
Horrible communication
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work! Thank you!