Caliber - Irmo
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My vehicle came back timely and in the condition I expected.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Need to improve on the communication to customers. I was told my car would be ready on Thursday or Friday. I had to go to the shop on Tuesday the next week to find out it still was not ready. After a conversation they said it would be ready in 48 hours. That was not acceptable. I received a call later that afternoon saying my car was now ready. It was appreciated that they recognized my frustration and did something. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
There was a delay in providing me with the estimate and understand there was some personnel turnover which is understandable. I appreciate the constant communication of daily text messages regarding the car status
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lots of communication. Excellent work. And they finished ahead of schedule! Well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I picked the car up at 1730 on Friday after sunset and went home. After seeing the car in the daylight the bumper isn’t clipped on properly at the headlight and radiator area. Also the used a heavy buffing on the hood and it’s now scratched.
My Experience - 5.0/5.0 -
They did a nice job and answered all my questions..
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
The staff was friendly and helpful. The repair was done in a timely fashion and looked great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff was friendly and knowledgeable. My truck was repaired in a timely fashion. I would definitely recommend Caliber.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Beautiful job on window but I ask for a small repair on rear quarter panel. It was neglected but included in my cost appraisal. I wanted to trade my car but now this small scrape stands out.
My Experience - 5.0/5.0 -
I appreciated the way they kept me up to date on the repair of the car. They also did not make we wait when I showed up for the estimate drop off or when I picked up the car. They asked another employee/manager to fill in. They wanted to hear my thoughts and made suggestions when I asked questions. I felt like I was more than a number to them. Definitely will recommend to others
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Overall it was a good experience except for the fact that I had to take it back the next day because there was a piece of plastic up under the hood on the side that was hit that was still broken. There was a new scratch on that side as well. And the hood is not centered on the the car. It is upsetting to bring your car home and there is some things that are still broken about it. As of November 18th they are willing to work and get the needed parts in and fix the areas of my concerns. I would like to be updated with this as well because this is a part of where my car was sideswiped
My Experience - 5.0/5.0 -
Everyone was great. Lisa is a keeper. Super nice lady