Caliber - Jupiter
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0 -
I want to provide some feedback regarding my recent experience with Caliber Collision. First, I want to be clear that I was satisfied with the actual repair work performed on my vehicle. My dissatisfaction is with the service and communication surrounding the repair. Angel was originally assigned to my vehicle. When I dropped it off, I was told the shop was not very busy and that I should have the vehicle back relatively quickly. Ultimately, it was there for approximately three weeks. Angel also told me that as work progressed, he would contact me if my insurance company would not authorize OEM parts. I never received that communication. Around September 2, I called for an update and was told the vehicle should be ready the following week and that Angel would know more by that Friday. When I contacted the shop the following week, I was informed that Angel was no longer employed there. At that point, communication regarding my vehicle seemed to have fallen through the cracks during the transition. I had also received an email indicating that my vehicle would be ready September 9. I made my travel plans based in part on the information I was receiving from Caliber. When I returned, I learned that the vehicle was instead being targeted for September 11. I ultimately received it September 10, but because it was not ready when I had reasonably expected it to be, I had to rent a vehicle at my own expense. When I discussed the September 9 email with the general manager, I was told that it was automatically generated. Regardless of how it was generated, it was information sent to me by Caliber regarding the expected completion of my vehicle, and I made plans based on that information. I was disappointed that there was no willingness to assist with the additional rental expense. I was also concerned about the mileage on my vehicle when it was returned. I had recorded the mileage when I dropped it off, and after accounting for the expected mileage associated with returning the vehicle to me, there appeared to be approximately 25 additional miles that I could not account for. I understand that some driving may be necessary for testing following a repair, but I would have appreciated an explanation for the additional mileage. Finally, when I received my vehicle, I found a 10-pound dumbbell underneath the leather seat cover on the front passenger seat, along with paperwork and a rag on the passenger-side floor. The interior was not returned to me in the clean condition I would have expected. Again, I want to emphasize that the repair itself appears to have been done well. Unfortunately, the communication, coordination, unexplained mileage, and condition in which the vehicle was returned made the overall customer-service experience very disappointing.
Customer Service - 3.0/5.0 -
I want to provide some feedback regarding my recent experience with Caliber Collision. First, I want to be clear that I was satisfied with the actual repair work performed on my vehicle. My dissatisfaction is with the service and communication surrounding the repair. Angel was originally assigned to my vehicle. When I dropped it off, I was told the shop was not very busy and that I should have the vehicle back relatively quickly. Ultimately, it was there for approximately three weeks. Angel also told me that as work progressed, he would contact me if my insurance company would not authorize OEM parts. I never received that communication. Around September 2, I called for an update and was told the vehicle should be ready the following week and that Angel would know more by that Friday. When I contacted the shop the following week, I was informed that Angel was no longer employed there. At that point, communication regarding my vehicle seemed to have fallen through the cracks during the transition. I had also received an email indicating that my vehicle would be ready September 9. I made my travel plans based in part on the information I was receiving from Caliber. When I returned, I learned that the vehicle was instead being targeted for September 11. I ultimately received it September 10, but because it was not ready when I had reasonably expected it to be, I had to rent a vehicle at my own expense. When I discussed the September 9 email with the general manager, I was told that it was automatically generated. Regardless of how it was generated, it was information sent to me by Caliber regarding the expected completion of my vehicle, and I made plans based on that information. I was disappointed that there was no willingness to assist with the additional rental expense. Finally, when I received my vehicle, I found a 10-pound dumbbell underneath the leather seat cover on the front passenger seat, along with paperwork and a rag on the passenger-side floor. The interior was not returned to me in the clean condition I would have expected. Again, I want to emphasize that the repair itself appears to have been done well. Unfortunately, the communication, coordination, and condition in which the vehicle was returned made the overall customer-service experience very disappointing.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very pleasant
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Made the process seamless. Very satisfied. Appreciate the professionalism. Great job. Thanks
Likely to Recommend - 5.0/5.0 -
Very professional and ease. Car done actually a day early. Did a great job. Very happy
Repair Quality - 5.0/5.0 -
Very happy with experience
Customer Service - 5.0/5.0 -
Great working with them
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks amazing. The repairs are perfect.
Customer Service - 5.0/5.0 -
Customer service was great. I was kept updated with what’s going on the whole time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car looks brand new as if it just came off a lot, great work, thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service and good workmenshipTY.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service, great workmanship
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All representatives were very professional It was a pleasure getting my car fixed at CC Thx
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would definitely recommend them
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I would give more than 10 if I could
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Repair left with a noise when going over bumps. Was told to go somewhere else to have my insurance pay for it when it’s from the parts replaced
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team was very friendly, communicative, and helpful. The work was done well and ahead of schedule. I requested Caliber Collision because they had helped me with work on a previous vehicle and I was very satisfied.