Caliber - Kalamazoo - W Mosel Ave
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The workmanship and customer service were excellent! The repaired section doesn't match its counterpart on the opposite side of the vehicle. This is apparently due to the counterpart's exposure over time to the sun, causing fading from black to grey; and the repair is black. I understand the issue, and I'm very happy to have the damage repaired; at the same time, it'd be great if the two sides could somehow match. Again, workmanship and customer treatment were first rate, no complaints.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I had a few delays withy repair and while I understand those do happen, it did impact me. I also specifically sought out Caliber collision when the incident occurred. A similar situation occurred to my wife a year or so ago and we went to the one on Lover's Lane. This was my first experience with a collision repair shop, and my experience was top notch, and they even detail cleaned the car inside and out before returning it back to us. While overall my most recent experience was good, my car was returned to me repaired, I think my expectations may have just been a bit higher.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work, and great communication via automatic text updates. I would bring my vehicles back for future collision needs!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Drake was informative and friendly! Lisa was friendly and got us to Drake quickly!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am super satisfied! Thank you Caliber Collision for your care & expertise!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’m very happy with the repairs my car looks as if nothing happened rest assured that I’m going to recommend you thank you for everything.
My Experience - 5.0/5.0 -
They did a great job in less days then quoted.
Likely to Recommend - 5.0/5.0 -
Yes!
Repair Quality - 5.0/5.0 -
They made it quick and easy for me. It looks great!
Customer Service - 5.0/5.0 -
They explained everything and were friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repairs were good and they told me my vehicle would be ready May 12, but in the process of putting it back together, they broke a tail light so they had to order a new tail light, which meant that I had an additional three days of car rental disappointed because I was paying out-of-pocket for the car rental, the taillight was not in the estimate. It was not broken. The person working on it broke it, but I appreciate the fact that they fixed it properly. They were very nice and friendly. I just wish I did not have to pay for the additional rental days.
Likely to Recommend - 3.5/5.0 -
Just the additional cost to me for car rental.
Repair Quality - 5.0/5.0 -
Car repair was good in shop on 4/28 scheduled to be completed 5/12 , received messages every thing on time . Than got a call they broke taillight so pickup moved to 5/15 so had to extend car rental for the extra days & don’t think I should’ve been responsible for that cost , was told that there was nothing they could do things happened parts had to be ordered.The nice part that they owned breaking it .
Customer Service - 5.0/5.0 -
Lisa was very nice .