Caliber - Kingston
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks band new ! Thank you !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
After the unprofessionalism exhibited during my time there for someone with the insurance and funds to fully cover any repairs that might have been needed I feel disrespected and frustrated after my experience with caliber. I am highly unlikely to recommend caliber or use caliber again.
Repair Quality - 2.5/5.0 -
The parts that were repaired looked great and worked well, however I drove away and had to immediately return due to a dragging sound that was under the bumper. This made me feel unsafe and like the car hadn’t been completely looked over.
Customer Service - 0.5/5.0 -
I thought the people at the front desk were nice enough but very curt and stand offish. There was also a child behind the front desk for some time which seemed odd. Finally the second time I returned after I returned initially to have the dragging sound looked at I felt very brushed off and as though my concerns about my car were brushed off. I felt like I was talked down to by the mechanic who came to inform me that my bumper was “really beat up” and then he also made a snide comment “that you and I both know there are tire ties holding your bumper together” which AS A MATTER OF FACT I had no idea that was the case. This curt attitude and decision from calibers staff to brush me off as a nuisance when I was concerned for my saftey in receiving my car back after a freak accident with a falling object was quite frankly offensive.
Returned Clean
My Experience - 5.0/5.0 -
They could be a little more personable. I did not receive one phone call about my car. Just text messages. I had to call to see if the work was finished. The text messages were confusing. And no I'm not old.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I love the text feature that kept me up to date on my vehicles progress.
Customer Service - 5.0/5.0 -
The people were very nice and explained everything in detail.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Lindsey was absolutely terrific and kept me always up to date on the progress of my repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank u for all that u have done and fixed my car back to normal and it drive beautifully
My Experience - 5.0/5.0 -
Lindsey Bell my Service Advisor did a terrific job. She kept me informed and was very professional through out the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job and kept me informed as they moved their part of the process forward to completion
Customer Service - 5.0/5.0 -
Courteous, competent and kept me in the loop