Caliber - Kingston
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent communication start to finish, efficient, courteous. Overall, awesome.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Beautiful repair job. Jon was very friendly and courteous. The receptionist was very nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Beautiful job. Very pleasant to deal with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
USAA selected Caliber Collision as an approved USAA repair shop. Although the work performed was satisfactory the customer service / communication process was totally unacceptable! I visited the facility in mid-January and asked if I could bring the car in on January 18th and leave it until January 29th as I was planning to be out of town at that time. The USAA claims adjuster estimated time to repair would be four days. The facility indicated that would be fine as sometimes there is hidden damage and perhaps an extra day or two might be necessary. When I returned on January 29th I was told the estimated completion date was January 31st. That was the first time anyone had indicated (no phone calls, no emails) that the vehicle would not be ready on January 29th. I was very upset and asked that I be called in the afternoon on January 30th to let me know when I could pick up the vehicle. No one called so I called at 5:00 P.M. on January 30th and asked when I could pick up my vehicle and the response was: âHas someone called you to tell you the vehicle repair has been completed?â They checked and said that it would be done by 5:30 so I could pick it up then but they would be closing at 6:00 P.M. USAA is an outstanding customer service organization and should not tolerate this type of service from an approved repair shop
Returned Clean
My Experience - 5.0/5.0 -
Very easy to work with Good communication Good result
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service ! Contacted us
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lindsey was fantastic! She kept me updated on my vehicle's progress, was friendly and no-nonsense. Thank you for getting me back on the road!
Returned Clean
My Experience - 5.0/5.0 -
Great and easy experience! Would definitely use them again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very happy with the service and would recommend.
Repair Quality - 5.0/5.0 -
Service was done in a reasonable amount of time and performed well
Customer Service - 5.0/5.0 -
Very helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They called every step of the way to let me know where my car was in the process of being repaired.
Customer Service - 5.0/5.0 -
Excellent, kind, smart, informative!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Lindsey was awesome