Caliber - Kingston
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service all around. Listened to my concerns and took care of everything quickly!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful job
Customer Service - 5.0/5.0 -
I appreciated the regular updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair took too long and I incurred car rental costs beyond my coverage as a result. No, I am definey not happy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Iâm very satisfied with most of the email updates, with the helpfulness of the staff in answering questions. 1. No notification about pickup date changed from 1/11 to 1/14. My pickup date was postponed from 1/8/19 to 1/11/19, which I accepted no problem. On 1/11 at 1:15pm I received a message âYour vehicle is is reassembly as we speak moving into detail shortly. We are just awaiting payment confirmation from the insurance company. As soon as we have that, we will contact you for pickup.â When I didnât receive a call before the end of the day Fri, I accepted no problem and looked up the business hours online, assuming that Iâd get a call for pickup Saturday morning 8-12pm. Instead, no one contacted me and I called Caliber at 9:30, and was told that my car wouldnât be ready until Monday because Saturday is for pickup only. Iâm dissatisfied that I was not notified on Friday that my car would not be ready until Monday, because I would have returned my car rental on Friday to save money if I knew itâd be that long. 2. Dead battery at pickup. When I picked up my car at 5:40pm on Monday, the battery was dead. The staff person was apologetic and retrieved the portable battery charger. I expressed my concerns about the lack of notice about delayed pickup, the cost of car rental, and the unusual circumstance at pickup. She was helpful and plans to contact me on 1/15/19 after speaking with her manager. 3. Dangerously low tire pressure. When I drove away, a dashboard message came on immediately indicating low tire pressure. Three tires were 28 PSI and one, on the affected front passenger side, was at 23 PSI. I have since restored to tires to 32/33 PSI. Iâm dissatisfied that the affected side tire was not checked before returning the car to me. Picking up my car with a dead battery and dangerously low tire pressure does not inspire confidence in the quality of the work performed, and was especially frustrating after the confusion over when itâd be ready.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber Collision Was excellent as far as keeping the communication with updates on my vehicle repairs! And great job on my vehicle, it looks as if it was never in an accident! Thanks again...
My Experience - 5.0/5.0 -
Took a long time but well done
My Experience - 5.0/5.0 -
The service was impeccable, daily updates and the car was delivered early! Fantastic work!
My Experience - 5.0/5.0 -
The repair exceeded my expectations. Thank you!