Caliber - Kingston Pike
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer interaction Professional, friendly, Answered all questions Work well done and ahead of schedule
My Experience - 5.0/5.0 -
My Kia looks like new. Thank you so much for getting it back to me so fast.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was very satisfied with their work and with their quick service in getting it back to me. My sister is in a nursing home and I have to keep an eye on her.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very nice and kept me informed.
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was nice getting updates. Car was completed on time and looks good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was happy that even through the holidays your team kept on things even when I wasn’t happy with a couple of things Tamara got to the bottom and helped fight the insurance to make things right.
My Experience - 5.0/5.0 -
One of your garage employees went out of his way to help me pick up my car.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
The work appears to be excellent, and they made a strong effort to keep us informed.
My Experience - 5.0/5.0 -
The workmanship and customer service here is the best I’ve ever experienced. Mellissa communicated with me throughout the process. Everything was perfect. I will not take any of my vehicles to any other body shop other than Caliber.
Likely to Recommend - 5.0/5.0 -
I would not want to take any of my vehicles anywhere other than Caliber collision to have work done. They will be the only repair shop I bring my vehicles to.
Repair Quality - 5.0/5.0 -
The shop did excellent work. Nothing short of perfect work.
Customer Service - 5.0/5.0 -
Customer service was perfect. Specifically, Mellissa worked with me when I wanted to change the grille on the truck. She stayed in touch with me to let me know what my options were, and kept me informed on exactly what it would cost for me out of pocket. I changed my mind a few times, making it more difficult for her than it should have been, but she never once didn’t get back to me or get frustrated with me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
The text system they use sent texts to me 3 times saying my car might be completed on the day of the text, asking me if I'd be available to pick up the car. I would reply yes and wouldn't get a response. When I inquired about it I was told they were "automated" text messages. I suggested they change that practice. Also when my car was finally finished they contacted me at 5:10 by phone and text. I was in church and couldn't get to their office by closing time at 6pm. No problem, I went the next morning. But they left my car outside overnight and it was cold and covered with dew which I had to clean off. The last claim I had with another carrier the body shop had my car inside and they also washed it! I was really impressed. Theses are little things but they make a difference. I will say the repairs appear to be good quality however.