Caliber - Kyle

My Experience - 5.0/5.0 -

Excellent and professional service. Communication was thoughtful and consistently prompt. Thanks Nando, we will return here if we have another body shop need!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Service was prompt and professional. Nando took excellent care of me. Great communication and status updates! Car looked perfect after repair. Hope I don’t have another need, but will definitely return to Caliber in Kyle if I do.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Updates were awesome-appreciated that very much.

Likely to Recommend - 3.5/5.0 -

Work is great; timeliness/communication, not so much.

Repair Quality - 5.0/5.0 -

They fixed what needed to be fixed. It works, it looks great.

Customer Service - 3.5/5.0 -

Would’ve liked for them to have started on the car/ordered parts a bit sooner. I brought it in Wednesday and they didn’t get around to orders anything until Monday. I realize the gentleman in charge of the work was called to a different office, but I was paying extra for a rental for 6 days before anything was started on my Expedition. $230 extra

My Experience - 5.0/5.0 -

Fernando was wonderful to work with.

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0 -

This would not have been my choice for the repair. The job was ok but definitely not the best work. Found a missed spot. On door handle and what ever tool they used there was missing paint on the inside edge of trunk on both right and left sides and there was a spot like this just inside trunk.

Customer Service - 3.0/5.0 -

However when I addressed the missing paint on the hood he said it was from the paint recall Toyota has. However I had just mentioned this recall to him and I know it was not that. I am not sure how I need to address the missing paint to get it repaired. However I have temporarily touched it up to prevent rust from starting.

My Experience - 5.0/5.0 -

My Ruby looks great! Thanks for getting her all fixed up so fast and so well. It makes this awful event less stressful. All your communication during the process was very appreciated too! Keep up the great work!!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

There are some spots on the lip of the hood that need to be painted. They said they painted the hood to blend the new paint. I don’t remember there being any “rock damage” on the lip of the hood.

Customer Service - 4.5/5.0 -

Everyone was great. Just need the lip of the hood painted

Likely to Recommend - 5.0/5.0 -

Going to create a photo post with review on Facebook and google!

Repair Quality - 5.0/5.0 -

I can see the color is off a bit, but the parts and everything else were perfection. Staff was friendly and gave me updates. I will definitely recommend !

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was kind and kept us informed. We were happy with the workmanship as well.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The inside of my headliner was real dirty from oily hands. Clear coat droplets could be seen where it didn’t get buffed out completely. ( they did fix those issues)They didn’t put back my original steam cover on my tire. So now I have to get 4 new ones. But the most Important part is that my rear part of the car is shaking while I’m driving and this was NOT happening before my accident. When I told the gentleman he said he “THINKS” it’s due to my tires. For me to have them replaced. So now he’s telling me to drop 5 to 6 hundred dollars to see if MAYBE it will fix the problem. And he said if that didn’t work then take it back to him and he would look at it. IM NOT HAPPY AT ALL!!!

Customer Service - 3.0/5.0

My Experience - 5.0/5.0 -

Excellent customer service, very friendly staff

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Your all are really nice and helpful to help me to repair my car, it looks like brand new

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

Attempted to return to me with unfinished repairs and ran over car parts in front of me, which further damaged the vehicle

Customer Service - 2.0/5.0 -

I was offered no compensation for the additional damage to my vehicle and the time that I wasted going to pick it up

My Experience - 5.0/5.0 -

Very professional kind and quick. Like that I was always updated with the process .

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very fast and professional. Great work.

Customer Service - 5.0/5.0 -

Very courteous and professional.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Once I made 3 follow up calls the process was quick and professional.

Customer Service - 5.0/5.0 -

Once my truck was dropped off, the communication was stellar.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

OH, for sure, will recommend Caliber. They went above and beyond my expectations.

Repair Quality - 5.0/5.0 -

Received great customer service from Debbie, who answered all my questions prior to taking in my truck. While in the shop, my technician Mr. Fernando Trejo kept me updated all through the process and explained what my truck was getting done.

Customer Service - 5.0/5.0 -

Debbie, you're the BEST! Thank you so much..You're an ASSET to Caliber - Kyle.

Returned Clean

My Experience - 5.0/5.0 -

Great job, looks great, and good communication on status. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Absolutely a professional environment from the front desk to the final delivery!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean