Caliber - Kyle
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Easy and that was easy. Fixed and back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The communication from Melanie, my service advisor, was severely lacking. I originally projected to have my vehicle back on April 10th when I dropped my car off on March 30th. When the end of the day rolled around on the 10th and I hadn’t heard anything from the shop, I called to ask if my vehicle was ready to which the answer was no. Not sure why I had to call to find this out rather than being contacted ahead of time and told that it would be delayed. From there I had to call every business day after, as I was continually told the next business day my car would for sure be ready yet it never was. No one would proactively reach out to me to follow up even when they said they would. I asked Melanie to provide follow up each time I called and she never did, although she told me she would. The delay we experienced because of a few delayed parts in the mail was not where my frustration was coming from. I was frustrated because I was just looking for proactive and honest communication, and kept getting promises that were never fulfilled. I was extremely easy to work with and my confidence in the service I was receiving was depleted more and more after every missed opportunity to let me know what was going on with my car. Eventually when my car was ready to finally pick up on April 16th, I looked over my vehicle at Caliber and pointed out several concerns to Melanie that I was seeing with my vehicle’s repairs. Everything I brought up was disregarded or was counteracted with an explanation that did not validate any of my concerns. I did not receive a good explanation of exactly what was fixed. It was more of a “here are your keys, your car is fixed, sign paper work, and then leave” situation. I left frustrated after my interaction with Melanie but was glad to have my car back and know this was over. Once I got home and was able to take a better look at my car and really inspect the repairs, it was clear there were A LOT of inconsistencies and things that were wrong with the repairs. The new front bumper (part that holds my front license plate) looks like it is warped inward and therefore does not sit flush with the grill. Where the hood and my bumper meet in the front looks awful. There are several gaps that just should not be there between parts that were replaced. The hood also does not seems to be sitting properly, as one side sits higher that the other. I truly was at a loss for words when I saw all of these things. Through out this process I showed so much patience and grace during this process and tried my best to just move forward. I tried to stay out of Calibers hair to allow the work to be done that needed to be done, but feel like my patience and trust in Caliber was ultimately taken advantage of. The quality of work this shop provided me was not good at all in early every aspect, from communication, to the actual maintenance/structural repair of my vehicle. I am now working with David who is helping manage the Kyle location on what we can do to get this corrected. I do not need to be contacted by Melanie at this point, as I only will be working with David until this is over.
Likely to Recommend - 0.5/5.0 -
I would not recommend this shop to anyone ever. This has turned into a complete nightmare, when it should have been a very straight forward repair. It is clear this shop has internal issues that need to be worked out before performing services on customers vehicles. No one seems to be on the same page and the craftsmanship of the work and communication desperately need to be improved.
Repair Quality - 0.5/5.0 -
The communication from Melanie, my service advisor, was severely lacking. I originally projected to have my vehicle back on April 10th when I dropped my car off on March 30th. When the end of the day rolled around on the 10th and I hadn’t heard anything from the shop, I called to ask if my vehicle was ready to which the answer was no. Not sure why I had to call to find this out rather than being contacted ahead of time and told that it would be delayed. From there I had to call every business day after, as I was continually told the next business day my car would for sure be ready yet it never was. No one would proactively reach out to me to follow up even when they said they would. I asked Melanie to provide follow up each time I called and she never did, although she told me she would. The delay we experienced because of a few delayed parts in the mail was not where my frustration was coming from. I was frustrated because I was just looking for proactive and honest communication, and kept getting promises that were never fulfilled. I was extremely easy to work with and my confidence in the service I was receiving was depleted more and more after every missed opportunity to let me know what was going on with my car. Eventually when my car was ready to finally pick up on April 16th, I looked over my vehicle at Caliber and pointed out several concerns to Melanie that I was seeing with my vehicle’s repairs. Everything I brought up was disregarded or was counteracted with an explanation that did not validate any of my concerns. I did not receive a good explanation of exactly what was fixed. It was more of a “here are your keys, your car is fixed, sign paper work, and then leave” situation. I left frustrated after my interaction with Melanie but was glad to have my car back and know this was over. Once I got home and was able to take a better look at my car and really inspect the repairs, it was clear there were A LOT of inconsistencies and things that were wrong with the repairs. The new front bumper (part that holds my front license plate) looks like it is warped inward and therefore does not sit flush with the grill. Where the hood and my bumper meet in the front looks awful. There are several gaps that just should not be there between parts that were replaced. The hood also does not seems to be sitting properly, as one side sits higher that the other. I truly was at a loss for words when I saw all of these things. Through out this process I showed so much patience and grace during this process and tried my best to just move forward. I tried to stay out of Calibers hair to allow the work to be done that needed to be done, but feel like my patience and trust in Caliber was ultimately taken advantage of. The quality of work this shop provided me was not good at all in early every aspect, from communication, to the actual maintenance/structural repair of my vehicle. I am now working with David who is helping manage the Kyle location on what we can do to get this corrected. I do not need to be contacted by Melanie at this point, as I only will be working with David until this is over.
Customer Service - 0.5/5.0 -
The communication from Melanie, my service advisor, was severely lacking. I originally projected to have my vehicle back on April 10th when I dropped my car off on March 30th. When the end of the day rolled around on the 10th and I hadn’t heard anything from the shop, I called to ask if my vehicle was ready to which the answer was no. Not sure why I had to call to find this out rather than being contacted ahead of time and told that it would be delayed. From there I had to call every business day after, as I was continually told the next business day my car would for sure be ready yet it never was. No one would proactively reach out to me to follow up even when they said they would. I asked Melanie to provide follow up each time I called and she never did, although she told me she would. The delay we experienced because of a few delayed parts in the mail was not where my frustration was coming from. I was frustrated because I was just looking for proactive and honest communication, and kept getting promises that were never fulfilled. I was extremely easy to work with and my confidence in the service I was receiving was depleted more and more after every missed opportunity to let me know what was going on with my car. Eventually when my car was ready to finally pick up on April 16th, I looked over my vehicle at Caliber and pointed out several concerns to Melanie that I was seeing with my vehicle’s repairs. Everything I brought up was disregarded or was counteracted with an explanation that did not validate any of my concerns. I did not receive a good explanation of exactly what was fixed. It was more of a “here are your keys, your car is fixed, sign paper work, and then leave” situation. I left frustrated after my interaction with Melanie but was glad to have my car back and know this was over. Once I got home and was able to take a better look at my car and really inspect the repairs, it was clear there were A LOT of inconsistencies and things that were wrong with the repairs. The new front bumper (part that holds my front license plate) looks like it is warped inward and therefore does not sit flush with the grill. Where the hood and my bumper meet in the front looks awful. There are several gaps that just should not be there between parts that were replaced. The hood also does not seems to be sitting properly, as one side sits higher that the other. I truly was at a loss for words when I saw all of these things. Through out this process I showed so much patience and grace during this process and tried my best to just move forward. I tried to stay out of Calibers hair to allow the work to be done that needed to be done, but feel like my patience and trust in Caliber was ultimately taken advantage of. The quality of work this shop provided me was not good at all in early every aspect, from communication, to the actual maintenance/structural repair of my vehicle. I am now working with David who is helping manage the Kyle location on what we can do to get this corrected. I do not need to be contacted by Melanie at this point, as I only will be working with David until this is over
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service and ip front information concerning the necessary repairs needed were very helpful. The timely updates were spot on. The repair looks good and the completion date a little ahead of schedule is much appreciated. Thanks!
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really great staff!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service from caliber . They handled everything from the tow to communication with insurance on my behalf . This made the whole process so simple . Thank you for your work and making the repair process as simple as possible .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication between the shop and myself was excellent and service was excellent as well
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work appears to be of very high quality based on my initial inspection. Additionally, I received my truck a full week earlier than originally indicated, which was greatly appreciated. I’m unable to compare pricing for the repairs, as the claim was handled through insurance and I did not seek estimates from any other repair shops besides Caliber Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done very well, truck finished a week earlier than anticipated and Mando was extremely friendly and communicative!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service and my technician Nando kept me informed every step of the way! Will return here if it ever becomes necessary.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Got done faster than what was said and I’m happy I have my car back and the bumper looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
There were some initial challenges which made me feel like choosing this location was not the best idea. After the work was completed I was very happy with what they did but I was not happy that I had to go back to get something fixed after the car was returned to me. Over all I was happy with the service but it could have been better.
Customer Service - 3.5/5.0 -
Initially the customer service was poor. I almost went to a different location because of the customer service. However, due to wanting to have the car done close to home and the convenience of having the rental car company pick us up and drop us off we decided to give them a try despite the poor initial customer service.