Caliber - Lake Norman

4.8 (3,984reviews)
94%
1633 Nc-16 Business,  Denver,  NC  28037
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (3,984)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and courteous throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before the accident. Communication stands out as a major strength, with customers appreciating daily text updates and being kept informed at every step. Timeliness generally meets or exceeds expectations, with several repairs completed ahead of schedule. The shop's attention to detail, including cleaning vehicles before return, adds to the positive experience. While some customers experienced delays due to parts availability or technical issues, the overall sentiment reflects strong satisfaction with both the repair quality and customer care provided.
AI-Generated from reviews written in the last 12 months
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"My car looks brand new without a scratch. I was Tboned right between my passenger doors, and ..." Read more
"... Denver, NC. The team did an incredible job on my car — the repairs look fantastic and everything was handled with true professionalism from start to finish. Communication ..." Read more
"looks good as new!"
"Car looks like new!"
"They did a superior job on the body work and paint job. Kept us informed of work progress. Always very polite ..." Read more
"Several days earlier than expected!"
"It was early"
"In fact it was a week earlier than first anticipated which was super great."
"... new. Not only was the vehicle totally repaired but they finished a week early than the estimated time. Customer service was awesome from the time we walked ..." Read more
"3 days before"
"... handled with true professionalism from start to finish. Communication throughout the entire process was excellent. They kept me updated every step of the way and made ..." Read more
"Communicated with me often to keep me updated on my cars progress."
"Yes I constantly received text messages updating me on the progress."
"Great service and great communication the whole process!"
"Almost daily text updates!"

My Experience

Eric was knowledgeable, friendly, and easy to work with.

Likely to Recommend

Repair Quality

Customer Service

Eric was fantastic from start to finish, providing helpful guidance and expectations on the process and timing. My repairs went smoothly and my car is beautiful once more.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

They completed the work a little early . Office staff is great. Work is great, I can’t tell there was ever an issue!!!

Likely to Recommend

Repair Quality

looks great! I was impressed with the communication. thank you.

Customer Service

great staff friendly and keep you posted

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Took 2 months for an estimated 2 week job.

Customer Service

Eric was a good at communicating updates. .

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Eric was wonderful to work with! He listened to us and worked with us to fix our car and stay in our budget range. The car looked great after the needed repairs were completed.I would highly recommend Caliber!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The team at Caliber is just great! They keep us informed on updates of the service, they do a wonderful job fixing our cars and they are extremely friendly Recommend their services 100%

Likely to Recommend

Repair Quality

Wonderful team and service they kept informed all the steps of fixing my car My car looks new

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was kept regularly informed of progress, and having mentioned I had planned to drive this particular car on an upcoming vacation, prior to someone hitting the back of my car, I felt they worked diligently to get the car repaired in time for me to use on my trip. I was placed with how the repairs looked, you couldn’t tell there had been damage and they were very easy to work with for me and for the other person‘s insurance.

Likely to Recommend

My son and sister have also used their services.

Repair Quality

Good contact and frequent updates. Thorough explanation of the work and invoice. Quick repair. Scheduled to drive damaged car on vacation at the beginning of the following month and the work was completed 2 weeks before we travelled.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision provided a phenomenal repair on my F-450. They replace my front bumper, front grill, and driver side front light. They performed a flawless calibration on all sensors connected to the bumper, and headlight. My collision rep Ernest was nothing short of fantastic! Completely customer focused, and extremely knowledgeable of the entire process. From the receptionist to the entire staff, it was an excellent experience. I highly recommend Caliber Collision to all my friends and family.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I already have recommended Caliber Collision to friends and family

Repair Quality

A++ on overall experience!! Customer service is outstanding! April was wonderful and was always extremely helpful! Thank you for such a great experience!

Customer Service

A++ on overall experience!! Customer service is outstanding! April was wonderful and was always extremely helpful! Thank you for such a great experience!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

I think it took entirely too long to get my car back for what they did

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish the communication, status, and quality of the workmanship was top shelf. Thanks for making my vehicle look its finest.

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