Caliber - Lake Norman
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
Said it all previously
Repair Quality - 1.0/5.0 -
Not sure why you are hounding me to take the survey when I still don’t have my car so you asked and I’ll let you know. I brought my 2019 Infiniti QX80 to Caliber Collision on January 2, 2026, after an accident, expecting quality repairs within the estimated two-week timeframe. Unfortunately, my experience has been far from satisfactory. When I picked up my vehicle on January 29, 2026, there were several issues: • The paint color did not match the original pearl white, and I was told this would improve over time, which was concerning. • The bumper was misaligned with a noticeable gap. • The wheel flares were poorly attached with jagged edges and a gap on the passenger side. After addressing these concerns, I was told the wheel flares and bumper alignment could be fixed, but they would not address the paint issue. I was also informed that the wheel flares were aftermarket parts as specified by my insurance, though this was never communicated to me upfront. This was the 29th and I still don’t have my vehicle back and it is February 9, 2026. I was told by the manager on the 29th they should have it completed by the following Tuesday or Wednesday. The biggest frustration, however, has been the lack of consistent communication. I was initially told my vehicle would be ready by February 4, 2026. However, I had to call today (February 5, 2026) for an update, and I was told it may be ready by February 10th or 11th. Since I paid my $500 deductible on January 29th, I feel like my vehicle is no longer a priority. While I appreciate the willingness to address some issues, the delays, poor communication, and unaddressed repairs have left me dissatisfied with the service…and I still don’t have our vehicle back from them!!!!!!!!!!!!!
Customer Service - 1.0/5.0 -
I brought my 2019 Infiniti QX80 to Caliber Collision on January 2, 2026, after an accident, expecting quality repairs within the estimated two-week timeframe. Unfortunately, my experience has been far from satisfactory. When I picked up my vehicle on January 29, 2026, there were several issues: • The paint color did not match the original pearl white, and I was told this would improve over time, which was concerning. • The bumper was misaligned with a noticeable gap. • The wheel flares were poorly attached with jagged edges and a gap on the passenger side. After addressing these concerns, I was told the wheel flares and bumper alignment could be fixed, but they would not address the paint issue. I was also informed that the wheel flares were aftermarket parts as specified by my insurance, though this was never communicated to me upfront. This was the 29th and I still don’t have my vehicle back and it is February 9, 2026. I was told by the manager on the 29th they should have it completed by the following Tuesday or Wednesday. The biggest frustration, however, has been the lack of consistent communication. I was initially told my vehicle would be ready by February 4, 2026. However, I had to call today (February 5, 2026) for an update, and I was told it may be ready by February 10th or 11th. Since I paid my $500 deductible on January 29th, I feel like my vehicle is no longer a priority. While I appreciate the willingness to address some issues, the delays, poor communication, and unaddressed repairs have left me dissatisfied with the service…and I still don’t have our vehicle back from them!!!!!!!!!!!!!
My Experience - 5.0/5.0 -
Excellent job done to the car! Props to the person who worked on the car! Quick and Efficient service! Good communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks as good as new, if not better that before!!
Customer Service - 5.0/5.0 -
Customer service was impeccable! Savannah was Great!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Job well done..!!!
My Experience - 5.0/5.0 -
Looks like new
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The process from drop off to pickup could not have been easier. The staff were friendly, timely and communicated with us often. We are very pleased with the experience and the work they did.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent interaction with Caliber Collision. The service desk is friendly and professional. Mr. Eric Schweitz was respectful and explained the repair procedures. Included the shop personnel repairing my car. Job well done. Thank you!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber lake norman were great! From their customer service, to great communication with my car every step of the way.
My Experience - 5.0/5.0 -
Y’all did a good job and keeping me and Jason updated on everything thank you again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nice work. Also provided 2 OEM fasteners I had lost. Eric was very good.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Exterior looks really good. The proof of the rebuild will be in the driving. Haven't had the car back long enough to make an accurate assessment.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good staff to work with. Thank each one of you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service was perfect I could not have asked for any better. Thank u guys do.much
Customer Service - 5.0/5.0 -
Perfect service