Caliber - Lakeway

4.8 (2,019reviews)
95%
2203 Rr 620 North,  Austin,  TX  78734

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford

Reviews (2,019)

My Experience

Great job and excellent communication!

Likely to Recommend

Repair Quality

Just like new!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

awesome service! Fast, and reasonable price, repair looks great, David and Mat, thank you sooo much, definitely will refer. Went so smooth, never ad a better experience, you get a 10 +

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Work was done timely and the repairs look new

My Experience

Every time Caliber Collision is professional and good at what they do. Well done!!!!!

Likely to Recommend

Repair Quality

The car is beautiful and one would never know

Customer Service

Returned Clean

My Experience

Everything went smoothly, couldn't be anymore satisfied. All reps. were informative and engaging, the repair is perfect. Job well done.

Likely to Recommend

Repair Quality

Everything went smoothly, very satisfied. Repair looks great.

Customer Service

Everything went smoothly, repair looks great.

Returned Clean

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Repair Quality

Customer Service

My Experience

Superlative work product!

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Repair Quality

Superior work.

Customer Service

My Experience

I liked that I was given updates periodically

My Experience

Love the consistent updates and communication on the progress of the car as it works through the repair process. Friendly, competent staff are easy to work with. Also like how Caliber Collision works so well with the insurance and rental car companies.

My Experience

Caliber did a great job repairing my car, I was pleased with my car’s repair. They communicated frequently and efficiently throughout the whole process and I didn’t encounter issues or extensive waiting at all. In particular, Brittney was very helpful and knowledgeable. The only criticism I have is that my car wasn’t washed when it was picked up.

Likely to Recommend

Repair Quality

No real issues with my repair. They did a great job. Giving a 9 bc my car wasn’t washed and the inside of my car was all dusty.

Customer Service

Brittney was excellent, communicated thoroughly and quickly and was there when I had a question.

Returned Clean

Likely to Recommend

I will tell everyone I know to go see Brittney at this shop for help

Repair Quality

Brittney was amazing from the start. The entire process was easy and not painful like I have experienced at other shops. She communicated with me frequently giving me updates on progress as well as issues that may have arisen. The car was done on time and looks really amazing. A job well done thank you Brittney and the entire caliber team

Customer Service

Brittney was great- I was aware of everything that was going on with my car at all times

Returned Clean

My Experience

The front staff were great. Particularly, Crystal was great. I appreciate the management being willing to order the parts and have them on hand before I dropped my truck off. This helped me a lot. However, two and a half weeks to complete the repairs is excessive. I am aware that a technician somehow bailed out, and my truck sat there untouched for some time. Unfortunately, that one technician blew the whole experience.

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Repair Quality

Customer Service

Returned Clean

My Experience

Good communication.

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Repair Quality

Customer Service

Returned Clean

My Experience

My husband & I are very pleased with your work. David Gomez called me periodically to relate the progress on the X5. We loved getting the updates. Great job.

Likely to Recommend

Repair Quality

David Gomez frequently called with our car's progress. We loved the updates.

Customer Service

Returned Clean

My Experience

Caliber collision is always very trustworthy. I’ve been there several times and I would go nowhere else. They’re very understanding and they do amazing work.

Likely to Recommend

Repair Quality

Customer Service

They are my preferred body shop

My Experience

People were friendly. They have a great relationship with Enterprise Rental. Vehicle looks great, even clean