Caliber - Lakeway
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Good communication and good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very pleased with the expertise in repairing my car. The frequency of communication was appreciation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The experience of working with Caliber Collision was very professional. They kept me informed throughout the process of fixing my car and answered all my questions as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would ONLY recommend using Caliber IF someone was using insurance. If anyone wanted to do any minor repairs out of pocket - I would NOT recommend this Caliber location at all.
Repair Quality - 4.0/5.0 -
The job appears to be done well. However, lots of miscommunications on parts being received. (one day I would be told parts are in, three days later I'd be told that they were waiting on parts).
Customer Service - 2.0/5.0 -
As mentioned earlier - everyone seemed to have a different story. One person would tell me parts were in, another would tell me parts were on order. After being told parts had arrived- I was then told parts were on backorder. I had also started this process as a pay-myself repair. The techs found other small items that needed to be repaired and quoted me over $5,000 more than what insurance was quoted. (b/c of the large $$ increase I pulled in insurance, as I felt like I was being cheated on the cost they estimated). Only to find out I was being royally ripped off. Staff tried to explain that the insurance companies have discounted rates - but I was being quoted 215% MORE than the insurance companies. That is ridiculous... I would never use Caliber again unless using insurance.
My Experience - 5.0/5.0 -
Amazing service! So nice and kept me posted every step of the way!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
100% satisfied with repairs and customer service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good customer services and communications. I got instant message updates on the service status. It could even better if you could clean your service hand marks on the parts you serviced (-0.5 point) (:>.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service, completed the repair even faster than expected. Very kind personnel, high quality work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Service was great, works completed on time
Returned Clean
My Experience - 5.0/5.0 -
Johnny was fantastic! Brittany was awesome! Lisa was wonderful! Everything from my initial quote, to the drop off, to all of the communication, the repair work, the pickup… seamless, easy, and a joy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience, nice people, car was done earlier than estimated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Loved the daily updates!
Likely to Recommend - 4.0/5.0 -
Left part off when I arrived and had to point it out, then left 4 screws in cup holder……where do those go?
Repair Quality - 4.0/5.0 -
Left screws in my cup holder?????? Also dirt on my white suede -hand print