Caliber - Lancaster
In operation 29 years, 14 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The work and the service was outstanding
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality of their work is amazing. Excellent results and excellent customer service.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I was completely satisfied with their service provided to my vehicle. When they could not meet their deadline to complete the vehicle, they arranged me a rental car. The vehicle was delivered to me nice and clean.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
car was hit on front left wheel and when I picked it up the 1st time there was a loud obvious knocking that sounds like the cv joint or a damaged bearing. I brought the car back to caliber collision and explained the problem. I picked my car up the second time today and the knocking is still there,there was no inspection of the cv joint or bearings. The only thing they did was re-torque bolts, claiming that one was probably loose. I drive much more than the average person due to my occupation and can not afford to have something as dangerous as a damaged cv joint (or whatever the knocking is) overlooked.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Keith was wonderful and really kept us informed. He was such a pleasure to work with.
Customer Service - 5.0/5.0 -
Keith was wonderful and really kept us informed. He was such a pleasure to work with.
My Experience - 5.0/5.0 -
Juan Diaz's customer service and knowledge level are bar none. Keith and Nichelle made the check-in process seamless and easy, and everyone worked together to ensure I had my vehicle back when promised which helped immensely. I am beyond impressed with the staff here and the quality of work Caliber produces.
My Experience - 5.0/5.0 -
My car came out great. I am very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They also were very informative and friendly
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Looking at the work they did for me and the amount of time it took them and how extremely unprofessional they were I would Never recommend this shop to anyone. I went with them because I trusted my insurance when they suggested this shop and that was a huge mistake. After getting everything completely repaired that they messed up the first time I will Never return there or recommend them to anyone!
Repair Quality - 0.5/5.0 -
Extremely unprofessional, untimely, and an overall poor job with the repairs done to my vehicle!
Customer Service - 0.5/5.0 -
Going back to being untimely, I was given a time frame when I dropped my car off and the amount of time it took them to get me my car back in crappy condition was double the amount of time they quoted me. I was also told I would be contacted 2-3 time weekly to be given an update on all repairs and any changes in the time frame they would have my vehicle and I wasn't contacted once. I actually went out of my way several time to ask them what was going on and I was told several times I would be given a call back and not once did I ever receive a phone call! Bad at their jobs, bad with their customer service!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
When I turn my wheel to the left it still trembles a little like the wheel is hitting the bumper where it didn't do that before