Caliber - Lees Summit
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You’ve got a smooth operation there!
Customer Service - 5.0/5.0 -
Friendly and uber knowledgeable!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The people working there were friendly and professional. My car was completed earlier than estimated, and looks great. 5 stars.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Absolutley not.
Repair Quality - 2.0/5.0 -
After having my vehicle over a month, the pickup process did not include any explanation of repairs, and no walk through. I was handed a 2 page report of parts and shop shorthand and asked to sign and pay. Vehicle staged outside in the rain, so I couldn't evaluate the repairs myself either. First trim piece i touched fell off the vehicle, clearly broken and returned the broken piece immediately to the office. Once home found the above trim piece loose as well. Now have a gas cap error i didn't have before drop off. The new gate was reinstalled with the damaged hinges, so it's brand new, square and out of plum. The spare wheel provided doesn't match the offset of the other wheels. This is what I've found so far. Based on the lack of communication with and involvement of the vehicle owner throughout, it's clear that the priority was placed on outcomes benefiting progressive and profitability for the shop, and not a quality repair or even estimate for the owner. Multiple caliber personnel challenges shared with me informally likely contributed to the mismanagement of the estimate and repairs. Vehicle prob should've been totaled. In the end, I paid $1000 deductible, so progressive could pay $5500, to receive a vehicle i couldn't sell today for $5000.
Customer Service - 2.0/5.0 -
Radio silence for 2 weeks. The mechanic Brad returned and I got a call every 2 weeks or so. Contents of those calls highlighted the lack of communication within their team having to revisit what was damaged in the accident, and requests denied to replace with lesser parts. Again, intake and pickup were especially disappointing. I appreciated Brad reaching out and told him as much. He was the only one to attempt to communicate with the vehicle owner.
Returned Clean
Likely to Recommend - 4.5/5.0 -
For the work they did it was amazing! Great job!
Repair Quality - 4.0/5.0 -
There is still a small dent in the car that I can’t believe the estimator or those who actually fixed the car didn’t see. At this point I’m confused about what to do since it’s already gone through insurance.
Customer Service - 5.0/5.0 -
Carla was amazing! Great customer service!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Was satisfied and had a good experience.
Customer Service - 4.5/5.0 -
Satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Carla kept us informed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Bradly & the front Desk Lady, very nice & helpful, Thank you
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so helpful and made the process so easy.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were fast and reliable and completed the repairs 3 days early
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Workmanship is excellent - especially with the paint color matching. Staff was extremely accommodating and friendly. Happy to give an "excellent" rating.
Customer Service - 5.0/5.0 -
Quality workmanship and the paint match was much better than expected. Interaction with the staff members was 100% positive and I would happily recommend this branch of Caliber to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They worked with us on price and helped us get it done reasonably
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
After my claim was accepted they got me right in for repair and out on time with a satisfactory job
Customer Service - 4.5/5.0 -
Customer service was great, Very kind and caring
Returned Clean
My Experience - 5.0/5.0 -
A great experience. Everyone was very professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Carla was very nice and accommodating about me dropping my car off on a Friday on my way to surgery and then my kids picking up car the next week.