Caliber - Lehi

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My truck not only lookes new but feels new. I was always kept it the loop and to me thats great customer service. They also dropped my truck off to my house for free which was a huge help.

Customer Service - 5.0/5.0 -

Customer service is alive and thriving at Caliber.

Returned Clean

My Experience - 5.0/5.0 -

It took longer than other estimates but was satisfactory.

My Experience - 5.0/5.0 -

I have nothing but gratitude for the excellent work and service. My expectations were exceeded in all ways. Although I never met the individuals who worked on wife’s truck you made her with the quality of work performed. This was her father’s inheritance and one special personal memory left of him. She is very grateful for the care and quality taken. Thank you, Caliber Collision will always be a recommendation for friends if needed.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great dealing with everyone. Repairs went great and car was done earlier than expected.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mike was so helpful and kept me updated throughout the process

Customer Service - 5.0/5.0

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Likely to Recommend - 0.5/5.0 -

If anything, we’ve told people NOT to go there.

Repair Quality - 3.0/5.0 -

For the repairs only - it looks nice, although our car was damaged in the process of the repairs and we will have to bring it back.

Customer Service - 1.0/5.0 -

Please do not tell people you will call back and then not call. It was multiple times that we had to be the one calling after we were promised that someone would call. Also, do not flex your "12 days" turn around when you’ve had someone’s car for over 7 weeks. Putting someone’s car repairs on the back burner because you want to meet the "12 days" stat for others and ending up keeping someone’s car for 2 months is unacceptable. If you do not want big repairs (and the money that comes with it) just don’t accept the work.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Marcy was great!

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Likely to Recommend - 5.0/5.0 -

I will recommend caliber collision and especially James to anyone who has needs of body repairs on any of their vehicle

Repair Quality - 5.0/5.0 -

Perfect

Customer Service - 5.0/5.0 -

We had a great experience from top to bottom. James was our service manager and he did a fantastic job. He communicated throughout the project. Let us know the bumps in the road and even worked with us to make sure that we were extra happy at the end. There was a small delay, but the fact that it was explained and communicated to us they made it worth the wait. The quality of work was fantastic. Everything is top-notch and would highly recommend again.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Took longer than I thought but great work.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was repaired and looked like new!

Customer Service - 5.0/5.0 -

Everyone was very nice and easy to work with

Returned Clean

Likely to Recommend - 1.5/5.0 -

Unfortunately we would probably go a different route if we ever needed a collision center again, BUT we haven’t had many accidents where we’ve had to go to one. So we don’t know what other places are like in the area. Communication was very good here.

Repair Quality - 2.5/5.0 -

We had a few issues with our car finishes once they said it was completed. Our car needed a completely new front, so it took awhile to complete, so we were surprised that there were some finishes that weren’t up to standard. However, they did everything they could to get new parts and make it look like we wanted in a quick turnaround time after the original fix.

Customer Service - 4.0/5.0 -

The people here were very communicative and nice to us. We do wish they took a closer look at the car to see the mistakes before we did.

Returned Clean

My Experience - 5.0/5.0 -

All the repairs look great and it was on time. Marcy and your team done a great job and kept me informed along the way. Thank you 😊

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The staff kept me informed throughout the process.

Returned Clean

Likely to Recommend - 2.5/5.0 -

I gave a 5 because I need to be true to myself and I need to remain totally neutral on recomending because of the problem caused by the first glass guy as that really upset me and the needed improvement in communication. But, the shop (manager) went above and beyond to rectify things once the problem was discovered and was good with communicating, so that part would be a 10...even though it delayed me getting my vehicle back. So, I'll average the two numbers and say 7.5 overall.

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

I had to call tobget any "real" updates as the corporate automated messaging stinks and needs to allow the local shop to pick options to communicate better with the customers. Staff was courteous, but I got better communication once the manager had to step in and take care of an issue that happened because of the glass division.

Returned Clean