Caliber - Leland

4.8 (1,046reviews)
96%
8951 Ocean Highway East,  Leland,  NC  28451
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (1,046)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, professionalism, and attention to detail, with many noting their vehicles looked brand new upon return. The repair work was frequently described as excellent, with high marks for paint matching, bodywork, and overall craftsmanship. Communication was a standout strength, as customers appreciated regular updates throughout the repair process. Timeliness was also highlighted positively, with numerous customers receiving their vehicles earlier than expected. A few customers noted areas for improvement, including occasional delays, inconsistent communication updates, and isolated quality concerns such as overspray or missing components, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... today's businesses. Estimates were quick and accurate. Work was done well and completed within the promised timeframe. All work is guaranteed for life. Customer care was ..." Read more
"Caliber Collision offers excellent customer service as well as repair expertise! They made it easy to get my vehicle repaired & back ..." Read more
"... staff from the front desk to the repair team were extremely courteous, helpful, and knowledgeable about the process of restoring the damage to my car. They did an amazing ..." Read more
"Body work was excellent, but their technicians were not well educated in mirrorcamera systems"
"... insurance, car rental, and myself to be excellent, the all the work done was perfect the first time. The work was guaranteed for the lifetime of the ..." Read more
"The communication was amazing. Kept me up to speed about what was going on and where my car was in the repair ..." Read more
"... and communication from any type of business. They provided me with regular updates on the repair of my vehicle and made me feelnlikena valued customer." Read more
"Staff was very informative and in constant communication with us regarding the repairs. After driving the vehicle ..." Read more
"... vehicle went in the shop and throughout the process. I did not. After 12 days I called and was told the vehicle would be ready the following day." Read more
"... work and professionalism. My only complaint was that I was told multiple times it would be done on a certain date that came and went, sometimes with explanation and ..." Read more

Likely to Recommend

Go to Caliber Collision. They do a great job👍

Repair Quality

Excellent

Customer Service

They done an awesome job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

I plan to take my other vehicle there soon for a paint job

Repair Quality

Kylie was dependable, he let me know step by step how everything was going by text he kept his word.

Customer Service

They were helpful. They always answered my questions.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Truck looks great and received it back faster than first stated.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I can’t remember her name (Ashely I think but I’m not sure) but the lady who answered the phone everyone I called was very polite and responsive with all of my questions. Also the work done was everything I expected and more as they cleaned parts of the car I didn’t think would have anything to do with the damage they were there to fix. Overall a good experience

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Was great repair, turn around time was a little slow but I did need suspension work. Vehicle was sent home with issue in paint. Issue solved in a very timely manner

Customer Service

Updated were not given at promised intervals, however were detailed when left. I had to call multiple days in a row to hear back. Was told vehicle was in paint for first 2 weeks - I suspect we were just waiting on parts and that the paint was done after a few days. Jolissa was a very patient service administrator and I appreciated her talking to me about the progress on the vehicle.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They informed me that my car repair was completed but when I got there I found an additional scratch on the car and a problem with the paint job. They did correct it but I had to continue my car rental for an additional 4 days. They also never called me to give me a status update during the repair

Customer Service

I never received any call with update reports

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did an excellent job. I’m very pleased. With their work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Car looks great, they kept me informed

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Had my truck for a month I didn’t call but twice to check in. Picked my truck up and found paint runs on it. I have to take back and go without a ride again and it cost me $1000 deductible. Is there a quality check person? I would hope that if it was they wouldn’t miss these things.

Customer Service

Had my truck for a month I didn’t call but twice to check in. Picked my truck up and found paint runs on it. I have to take back and go without a ride again and it cost me $1000 deductible. Is there a quality check person? I would hope that if it was they wouldn’t miss these things.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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