Caliber - Litchfield Park

4.8 (6,776reviews)
96%
12405 W Camelback Rd,  Litchfield Park,  AZ  85340
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (6,776)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, brand new, and exceeding expectations. The team demonstrated exceptional professionalism and friendliness throughout the repair process. Communication was a standout strength, with customers appreciating regular text and phone updates that kept them informed every step of the way, reducing stress significantly. Timeliness was another highlight, as many vehicles were completed ahead of the estimated date, which customers found to be a pleasant and appreciated surprise. A few customers noted areas for improvement, including occasional communication gaps requiring follow-up calls, isolated repair quality concerns such as misaligned parts or paint inconsistencies, and rare instances where vehicles required return visits for minor corrections. Overall, the vast majority of customers expressed high satisfaction and indicated they would strongly recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... questions, and provided exceptional customer service. The quality of the repairs exceeded my expectations, and my vehicle looked as good as new when I picked ..." Read more
"Excellent service. A quality repair. I cannot even tell where the damage was. Easy drop off and swift review of situation. Pick ..." Read more
"... They repaired the rear of my Toyota Corolla, and the workmanship was absolutely impeccable. The car looks perfect — you would never know it ..." Read more
"... Collision and all of your people are top notch and our vehicles have always been restored to excellent condition. Thanks for your excellent service." Read more
"... I felt compelled to share. From start to finish, the service was impressively fast, easy, and incredibly friendly. The team kept me updated on my vehicle's progress ..." Read more
"Everything looked great. The repair was done faster than anticipated. Glad to have my car back."
"... was. Easy drop off and swift review of situation. Pick up was actually ahead of the date promised. Would recommend Caliber to anyone who needed collision ..." Read more
"Excellent communication and work was completed days before the expected date. Great job!"
"No, my vehicle was not ready when originally promised because my original bumper was damaged during the ..." Read more
"... communication throughout the process with status updates and the car was ready ahead of schedule! Couldnt ask for a better experience! Thank you all very much." Read more
"... what would happen and when. Once repairs started, the text updates kept me informed. More importantly, everyone I encountered during the repair process was friendly ..." Read more
"... any type of car repair or service. The fact that they stayed in touch and let me know all along how things were goingn And when It was going to be complete. Just made me ..." Read more
"They would text me with updates when ever they were available"
"They were great! They communicate very well, actually over communicate which is great! Got my car back ahead of schedule, it looked great! ..." Read more
"I got my car back quickly and your shop stayed in touch and kept me updated regularly. I never had to call you to follow up and thats a ..." Read more

My Experience

Kelly Johnson did an excellent job, good communication and follow-up, very pleasant to work with

My Experience

Kelly was an amazing writer! She communicated the whole time! Her customer service was amazing Our technician cliff took his time and never gave up! So thankful for both of them!

My Experience

I recently had my car repaired here after a collision and had a great experience. The staff was professional, helpful, and kept me informed throughout the repair process. My vehicle came back looking great, and I was very satisfied with the quality of the work. I appreciate the excellent customer service and would definitely recommend this collision repair shop to others. Special thanks to Fabian for the excellent customer service.

Likely to Recommend

Repair Quality

Excellent service. Very professional staff and the way quality of the works was excellent

Customer Service

The staff was very helpful and professional

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repairs look great.

Customer Service

Repairs look great and was done much faster than expected.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will recommend this specific shop to everyone. It was recommended to me by my dad and will keep it going

Repair Quality

The car looks brand new! Better than before the incident! Way more than satisfied and Fabian was awesome!

Customer Service

Fabian was very cool and easy to work with. Made everything simple, answered questions and took care of everything perfectly

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Satisfied

Customer Service

excellent job and customer service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Just the fact my car was finished than has to spend an extra 4 days getting fixed again for mystery damage appeared on vehicle

Customer Service

Front desk lady very not friendly not welcoming … damaged happened and it was like oh my bad

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

I'm still waiting on something else that they're waiting for.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Received excellent service when calling in to make an appointment and through the repair process

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Knowledgeable and efficient, the work was done well.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good 👍

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional personnel from check in to meeting my repair advisor Fabian. After initial review of the damage to my vehicle Fabian explained the repair process and gave me a tentative completion date. I was kept up to date with daily texts as to the status of those repairs. I was pleasantly surprised that my vehicle was ready two days early and the work performed exceptionally. Thank you Caliber Collision

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Muy satisfecha son amables tienen buena actitud fueron claros con mis preguntas. 100% satisfecha

Likely to Recommend

Repair Quality

Caliber put a new part that was scratched on my car, then said they would replace it when a new one came in, but they never called me to do that.

Customer Service

They never called me. I always had to call them, even when I left a voicemail.

Kept me Informed?

No

Ready on Time?

No

My Experience

To the entire team - Excellent overall experience! Thank you for the quality, care and professionalism.

Likely to Recommend

Repair Quality

The Caliber team provided an excellent overall experience. I was treated with care, professionalism and quality service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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