Caliber - Long Beach - E South St
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Little trouble with the Initial Drop-off (Tech didn't come in), but staff was great and the messaging system worked out great.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tks for your service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Trevor was beyond the best!! He was always available for questions and gave me a daily play by play on the progress of my car. Staff was very kind and helpful. Thank you Caliber collision for exceptional service!! My car is beautiful and drives great.
Likely to Recommend - 5.0/5.0 -
I did not know this but my boyfriend had brought his car there after an accident he had years ago he was as pleased. I would definitely recommend your shop!!
Repair Quality - 5.0/5.0 -
Beyond satisfied. My car looks fabulous!
Customer Service - 5.0/5.0 -
Trevor and every staff member that was a communication point were personable, kind and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the service my Rep Travis gave me great service would go there every time and give referral to anyone else
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great! I’m very happy with the outcome.
Customer Service - 5.0/5.0 -
Jose was so nice and very helpful, he made sure my car was taken care of.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amazing job from everyone on the team. From intake right through to final delivery - everything was well explained and team was beyond courteous. Thanks guys!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Anna was super helpful and kept great communication with me throughout the whole process, made a very stressful situation very easy and quickly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Went to Caliber in Long Beach CA ….Christian and front staff were the best … always nice and very organized…seemed to have all info need at hand - AAA was our insurance…and seemed to coordinate also - thank you!
Customer Service - 5.0/5.0 -
Christian and front desk great!
My Experience - 5.0/5.0 -
Great job and appreciate all you do!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
I’m satisfied with the work that was done on my car. Great Job. My issue was; I did not have a debit or credit card available to pay for the deductible and was told that a check could not be accepted. I appreciated the ride provided to the bank, but when I returned with cash for the deductible, I was told that cash is also not acceptable. Eventually my check was accepted and submitted through the check processing machine located at the front desk. I was told, that when they provided the ride to the bank, I was expected to return with a debit card but that was not mentioned. I tried adding cash to my credit card and because I paid by bank account the process takes time to process so the added payment to my credit card would not process in time to use the credit card. I did have a Chase ATM card, and did a power walk to the Shell Gas station to get cash, but later Chase bank advised that card is for Chase ATM only. Unfortunately this was a hardship and I was not able to complete my scheduled work that day. Fortunately, I did have enough cash in my bank account after making an extra payment to my credit card and withdrawal of cash, which you refused. I understand policy and hope that you can proactively inform customers that checks nor cash are acceptable at your location. My debit card was canceled due to fraud on that date and a new debit card was in the mail from my bank. You assumed that I would request a new debit card, when provided a ride to the bank, but failed to tell me that. I assumed that if you don’t take check that you would take cash. When I informed you that I was walking to the ATM machine accross the street you could have told me that cash is not acceptable instead of wasting my time. I appreciate you eventually taking my check, but this was a hardship for me and hope that you don’t put nobody else through this. I even asked if you could take Zelle and response was no. I was not able to qualify for your Klarna payment option either. I’m hoping that you take into consideration that sometime debit cards may not be available due to increased fraud that is happening in our world and provide other options for people experiencing this issue. Thank you!
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
They all treat me well from the front desk when I arrived and also the appraiser Trevor and the people are friendly. I can’t say enough. It’s a job well done. Thank you very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Unfortunately this is my 4th at Caliber due to accidents. Service and work quality is always great! Very happy with Christian’s support and daily updates. He is very professional and great personality.
Customer Service - 5.0/5.0 -
Christian was very professional and courteous. He listened to me and confirmed they will check everything. He kept me updated daily on the progress of the work. He is awesome!!!
Likely to Recommend - 1.0/5.0 -
I probably will not be recommending this shop. It felt very unorganized.
Repair Quality - 1.5/5.0 -
All the bolts from the catalytic converter were not put back on my car. This created a problem when I went to have the catalytic converter cage installed.
Customer Service - 2.0/5.0 -
The staff called me several times to schedule a time to bring my car in. My car was already in the shop. The staff doesn't communicate with each other. Then I started receiving texts as well.
My Experience - 5.0/5.0 -
Services where quick and i appriciate getting notifications about how the repairs were advancing .