Caliber - Lomita

4.8 (3,002reviews)
96%
1634 W Anaheim St,  Harbor City,  CA  90710
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,002)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness was also widely appreciated, as numerous customers highlighted that repairs were completed ahead of schedule. Staff professionalism, friendliness, and attentiveness were repeatedly commended. A few customers noted isolated concerns, including delays in being informed about repair feasibility, minor paint inconsistencies, and parts-related wait times - all drawn directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"... my car. I truly appreciate your professionalism, attention to detail, and the care you took throughout the repair process. My car looks great, and Im grateful ..." Read more
"... finish. The customer service was outstanding, and the quality of the work and repairs exceeded my expectations. I truly appreciate the professionalism and attention ..." Read more
"The quality of the repair was excellent. The employees went above and beyond and had my car fixed within 3 days though it was supposed to be fixed ..." Read more
"... very helpful and explained everything fully. The repairs were done quickly and at a very fair price. The work was perfect and looks beautiful. Thank ..." Read more
"... me in the loop, answered all my questions, and the repair work turned out great. My truck looks good as new. You can tell they take pride in what they do and ..." Read more
"... me guessing. I never thought it would be so quick car was ready in 5 days was mind blowing. This was stress free. Excellent service from Caliber Collision, fast, ..." Read more
"... receiving updates on the process of the repair. The vehicle was ready within 3 days of making my claim, way before its supposed day of completion." Read more
"... absolutely amazing job. They kept me updated to date and was even done 4 days earlier that first estimated." Read more
"... I was quoted a little over a week for my repairs. My car was finished five days early and what an amazing job they did. I am very satisfied with everyone that ..." Read more
"Horrible service. Waited almost a month for them to not be able to fix anything. Left my car January 5 and they barley let me know ..." Read more
"... friendly their energy give me positive vibes all around. I was updated daily on the progress of my vehicle. They took care of my vehicle in a few days even ..." Read more
"The communication was great. Kept giving updates. Really accommodating and work well with other agencies. Job was done well ..." Read more
"... able to fix anything. Left my car January 5 and they barley let me know February 2 they were unable to do my car. Why couldnt you guys just let me know sooner so ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend Caliber to everyone!

Repair Quality

Thank you Caliber! I was able to make one stop for my car inspection, repair, and rental !!! You made it so easy for me in such a stressful situation!

Customer Service

Everyone is so nice and welcoming at Caliber! Thank you for making a stressful situation easy!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really liked that you guys kept me in the loop. Step by step of what was going on with my vehicle. Very on point!

Likely to Recommend

I have been to caliber collision twice I would recommend it to anyone

Repair Quality

From the beginning friendly professional service and very transparent

Customer Service

Every one was nice friendly and attentive

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Omar was extremely helpful and knowledgable - great customer service and would recommend/use Caliber’s services again in the future.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service and the manager and staff are very helpful, respectful, and professional! They took care of my car very well!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

You guys created more issues after the fix like when I fully open the door it sounds like metal is scraping against each other and you guys broke my keyhole, which is already jammed in, but I can still open the door perfectly fine no issue but now ever since the car door has been taken off the handle jams

Customer Service

As previously stated

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

99.8% Satisfied for the workmanship of the repair. Almost back to original. The staff are very accommodating, approachable and very understanding.

Customer Service

Staff are accommodating, approachable and very understanding.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was very welcoming, communicative and fast. My car looks brand new when I picked it up. Didn’t really need to ask any questions cause they did a very good job of explaining how everything would go and what to expect. Highly recommend.

Likely to Recommend

I’ve already recommended it to multiple people

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Caliber always does an amazing job communicating and making sure we understand the repair process. Very happy with the service provided at the harbor city location.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Front of house staff are amazing, professional, and friendly their energy give me positive vibes all around. I was updated daily on the progress of my vehicle. They took care of my vehicle in a few days even after I was quoted a little over a week for my repairs. My car was finished five days early and what an amazing job they did. I am very satisfied with everyone that helped me through this. I truly appreciate the caliber collision team at the Harbor city location.

Likely to Recommend

I will definitely recommend this place to my friends and family

Repair Quality

Staff was super friendly and knowledgeable. I felt very comfortable leaving my vehicle to them to handle my repairs. They kept me updated on every step they took on my vehicle and I was very surprised how fast my car was finished. They did an amazing job and when I picked up my car, it was nice and clean. I really appreciate everyone there that took the time to help me out. I will recommend them to all my family and friends.

Customer Service

Staff was very friendly and understanding

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is my 2nd experience with Caliber Collision. Jacqueline was friendly professional and very helpful. All my questions were answered and the entire process went smoothly. I appreciate the fact that I was updated every step of the way of the repair process.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an excellent experience. The staff was professional, friendly, and kept me informed throughout the entire repair process. The workmanship was outstanding, and my car looks as good as new. They paid close attention to detail, completed the repairs efficiently, and made the whole experience stress-free.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Omar answered all my questions. The car looked wonderful. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Couldn’t be happier!

Likely to Recommend

Repair Quality

Super happy!

Customer Service

Very happy!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went smoothly as expected. Result excellent. Everyone was friendly and efficient. TY!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your organization did an outstanding job on the repairs and keeping me informed as to the status. My thanks to everyone.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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