Caliber - Torrance

4.8 (8,296reviews)
96%
3032 Kashiwa St,  Torrance,  CA  90505

In operation 29 years, 14 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (8,296)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, brand new, and exceeding expectations. Communication was a standout strength, with customers appreciating daily text and phone updates that provided peace of mind throughout the repair process. Timeliness was another highlight, as vehicles were often completed ahead of promised dates. Staff were widely recognized for being friendly, professional, and accommodating. A few customers noted areas for improvement, including occasional delays in communication about completion date changes, minor repair oversights requiring return visits, and isolated instances where proactive outreach could have been stronger. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... was clear, the turnaround time was quick, and the quality of work exceeded my expectations. Overall, it was a 1210 experience. I truly felt taken care of and would ..." Read more
"Extremely satisfied. Great people to work with. Excellent repair work. Completed ahead of promised date."
"... interacted with was friendly and professional. The car looks great, youd never know anything happened to it." Read more
"The experience was top notch from beginning to end! Customer service, communication, and end result were amazing!"
"Yes. In fact, my vehicle was ready ahead of the promised schedule, and I was able to pick it up a full day earlier than expected. I especially ..." Read more
"Extremely satisfied. Great people to work with. Excellent repair work. Completed ahead of promised date."
"Vehicle ready day before it was promised and all repairs were well done."
"I was so happy when the repairs were done on time. Im a teacher and they were able to get it done in time for school ..." Read more
"... part and acquired the replacement within 2 days. Brought my car in on a Monday and was called to come pick it up on Thursday. Great experience from start to finish from ..." Read more

Likely to Recommend

Repair Quality

The best service from the beginning and to the end

Customer Service

Returned Clean

My Experience

Andrew is an excellent advisor.

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The entire staff made our experience so easy and seamless. The car was in much better condition and David Lopez was excellent! They went above and beyond for us and we are truly grateful. Thank you!!

Customer Service

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Repair Quality

Customer Service

My Experience

Everyone at both of the Caliber Collision locations was very wonderful. Great customer service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Efficient&Good411

Likely to Recommend

AlreadyRecommended

Repair Quality

AppreciateProgress411&HelpfulTips

Customer Service

Thx2All who helped

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Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

More like 7.5

Repair Quality

I would rate Caliber a 8.5 out of 10. They failed in sourcing a needed part for the repair, where I needed to step in and source the part for them. As for the quality, no issues thus far, the quality seems good.

Customer Service

David Perez was a good representative. The supporting staff at Caliber fall short in their performance.

My Experience

This was excellent work. Im very impressed with the results.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Bumpy start but an excellent finish

Customer Service

John, manager, fully explained everything and we were very satisfied with his explanation

My Experience

Thank you for the great service! I really appreciated the daily updates on the status of my car. When I picked it up, it felt brand new again. I’m very happy with the work that was done and will definitely trust the company with my car again.

My Experience

Frequent update of my car’s repair progress was really helpful. Excellent customer service! Thanks!

Likely to Recommend

Repair Quality

Frequent update on the progress of the repair status. Excellent service team! The repair looks really well done: it’s like brand new car.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Very likely

Repair Quality

Lukas was great. Thoughtful, knowledgeable, patient. He communicated throughout the process. My car was completed as promised and on time. Both check-in and check-out was quick and efficient. You are lucky to have him.

Customer Service

Lukas was the point person on my car and he made the experience extremely stress free. He answered all my questions and communicated the process in a way that is was to understand and reassuring. He provided regular updates and my car was completed as promised and in time. You are lucky to have him.

My Experience

Was happy the first time I had repair to my car and again wasn't disappointed on the work done... Thank you so so much

Likely to Recommend

Repair Quality

Great job, had service done before and not disappointed on this time work... Thank you

Customer Service

Returned Clean