Caliber - Torrance

4.8 (8,356reviews)
96%
3032 Kashiwa St,  Torrance,  CA  90505

In operation 29 years, 14 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (8,356)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, brand-new results, and exceeding expectations. Communication stands out as a major strength, with customers appreciating regular text and phone updates that kept them informed throughout the repair process, reducing stress. Timeliness is also highly regarded, as many vehicles were completed ahead of the promised date. Staff are widely described as friendly, professional, and knowledgeable. A few customers noted areas for improvement, including occasional delays in communication about completion date changes, minor quality touch-up issues upon pickup, and isolated cases where follow-up on specific concerns was lacking.
Select to learn more
"... was clear, the turnaround time was quick, and the quality of work exceeded my expectations. Overall, it was a 1210 experience. I truly felt taken care of and would absolutely ..." Read more
"Extremely satisfied. Great people to work with. Excellent repair work. Completed ahead of promised date."
"The experience was top notch from beginning to end! Customer service, communication, and end result were amazing!"
"... I interacted with was friendly and professional. The car looks great, youd never know anything happened to it." Read more
"Front office was amazing and very helpful. The quality of the repair is a nightmare. I went in to have my rear bumper repaired and some ..." Read more
"... part and acquired the replacement within 2 days. Brought my car in on a Monday and was called to come pick it up on Thursday. Great experience from start to finish from getting ..." Read more
"... Great people to work with. Excellent repair work. Completed ahead of promised date." Read more
"Vehicle ready day before it was promised and all repairs were well done."
"Car looks good! Perfect work. Im only disappointed you didnt meet the due date."
"Shop took much too long to complete simple repairs of the ignition key lock and door lock. 3 weeks total ..." Read more
"... from start to finish. The staff was friendly, the communication was clear, and they kept me updated throughout the entire repair process. My car came back looking flawless, and the ..." Read more
"... great, and it runs great! My only concern is the initial estimate of completion kept getting pushed back by a total of three days, and Caliber did not reach out to me and let me know. ..." Read more
"Initial lack of communication was very frustrating - It was 6 days after car was dropped off before ..." Read more

My Experience

I'm very impressed with the service Tony was great

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Tony did a good job of keeping me informed.

My Experience

Great service! I was aware of the status of the repair because Tony kept me up to date! I received calls almost daily and he was transparent about every step of the repair! This is not my first time using Caliber and hopefully I won’t need it again! But if I do, I will use it with no hesitation!! !

Likely to Recommend

Repair Quality

Great job and excellent customer service!!

Customer Service

I got a call from Tony almost every day with updates on parts lead time and completion!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Tony was great. The entire experience was above my expectations. Thank you to the entire team!

Customer Service

Likely to Recommend

Highly recommend

Repair Quality

Caliber always does an excellent job. Highly recommended them.

Customer Service

My Experience

Thanks for answering my questions I had over the phone and keeping me up to date on status.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Like always great work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

David did a great job fixing my car! Thanks!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The car looks great. Thanks for delivering it to my home.

Likely to Recommend

I would recommend the shop to my friends and family

Repair Quality

Took little longer to finished the job but it was done very well.

Customer Service

All the staff were very cordial and the customer service manager Mr David Lopez was very helpful and very professional.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

After obtaining 5 quotes, I chose Caliber Collision to fix my bumper because they offered a comparable quote and they were highly recommended by a family member. Caliber did a great job with fixing my bumper! It looks showroom new! Caliber's customer service and communication are excellent! Tony kept in touch with me about the status of my car which really helped me since I was out of town and needed to figure out a car rental when I got back.. He also let me know of some unexpected repairs with the sensors. I highly recommend Caliber Collision for your auto body repair needs.