Caliber - Long Beach

4.8 (6,748reviews)
96%
3399 East Willow Street,  Long Beach,  CA  90806

In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (6,748)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and timely repairs. Many highlighted the professionalism and friendliness of the entire team, noting that staff went above and beyond to ensure a smooth, stress-free experience. Customers frequently appreciated receiving daily text and phone updates throughout the repair process, which helped reduce anxiety and build confidence. Repairs were often completed ahead of schedule, and vehicles were frequently returned cleaner than expected. A small number of customers noted concerns around incomplete repairs, missing personal items, and occasional communication gaps, reflecting direct feedback shared by those customers.
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"... was cleaner than I left it 😊 when I picked it up. The repair was complete days before the promise date. Their relationship with Enterprise made it easy to ..." Read more
"Well actually no, they went easy beyond it, they surprised me So much by being done about9 days early. SO awesome!"
"They said it would be done Friday but then told me it was done 15 minutes before they closed so I had to pick it up Saturday morning"
"Minimal customer service. I felt ignored. I also felt like I was doing the shop's job by constantly reaching out to the insurance company ..." Read more
"... During the time my vehicle was at Cailber Collision, I was continuously being updated on the process during each step. I was completely confident that my vehicle was safe ..." Read more
"... helpful, especially when I called with questions. I truly appreciated the clear communication and support throughout the repair." Read more

My Experience

The staff were very welcoming, friendly, and efficient making this process seamless.

Likely to Recommend

When I showed my car to my friends thy asked who fixed it up and I let them know as it looks brand new!

Repair Quality

Amazing help and communication!! Excellent staff that always helped with any questions or concerns I had!

Customer Service

My car looks brand new!

Returned Clean

Likely to Recommend

Repair Quality

Wonderful customer service!

Customer Service

My Experience

My car was vandalized while visiting family. Caliber fixed it next day! They were very helpful since I lived out of town.

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Repair Quality

Customer Service

Amazingly quick turn around our repairs. Mike kept us informed and worked with us on pick up times since we live in San Diego. 100% satisfied!

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Customer Service

My Experience

Michael at Calibur was amazing in assisting us with our auto repair this week. Thanks so much

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Repair Quality

Customer Service

My Experience

I had an excellent experience with Caliber Collision. Keith provided outstanding customer service throughout the entire repair process. He kept me informed, answered all of my questions, and made the process smooth and stress-free. The quality of the repairs was excellent, and my car looked great when I picked it up. What impressed me most was that Keith promised my car would be ready on a specific date, and he delivered exactly as promised. I truly appreciate Keith's professionalism, communication, and dedication to great customer service. I would definitely recommend Caliber Collision and Keith to anyone needing auto repairs.

Likely to Recommend

I would 100% recommend to family and friends

Repair Quality

Keith did an excellent job repairing my car. He was professional, kept me informed throughout the process, and delivered my car exactly on time as promised. The quality of the repairs was outstanding, and my car looks great. I really appreciate his honesty, reliability, and attention to detail. I highly recommend Keith and his auto body shop to anyone looking for quality work and great customer service!

Customer Service

Keith did an excellent job repairing my car. He was professional, kept me informed throughout the process, and delivered my car exactly on time as promised. The quality of the repairs was outstanding, and my car looks great. I really appreciate his honesty, reliability, and attention to detail. I highly recommend Keith and his auto body shop to anyone looking for quality work and great customer service!

Returned Clean

Likely to Recommend

Repair Quality

I brought my brand-new car in for what should have been a very small repair—a damaged area about the size of a nickel near the window handle. Unfortunately, what started as a minor repair turned into a nightmare. When I got my vehicle back, there was paint overspray everywhere. The trim around the windows, the wheel trim, the gas door area, and even the entire vehicle are covered in tiny paint particles. You can actually feel the rough paint dust all over the surface. I’m extremely disappointed with the quality of the work. A simple repair ended up causing much more damage than the original issue. I cannot recommend this shop to anyone based on my experience.

Customer Service

Returned Clean

Likely to Recommend

Of course I will always recommend

Repair Quality

Efficient , kind professional Very satisfied Thank you

Customer Service

Kind ,professional, great communication skill

My Experience

The team did a great job. We were very satisfied.

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Repair Quality

Customer Service

My Experience

Everyone was so helpful every step of the way.

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Customer Service

Everyone was extremely helpful

My Experience

My Experience

Great work great service !!

My Experience

Both Mike and the receptionist were very helpful and cordial. Mike made sure I was kept abreast of the progress of the repair. I am pleased that my car was repaired well and finished in a timely manner. I will be sure to recommend Calibar to my friends.

Likely to Recommend

Definitely I felt well-taken care of.

Repair Quality

The repair to my Prius rear bumper being replaced and the rear lights make the back of my car look new! And the repair was done in a reasonable time.

Customer Service

The receptionist and Mike who greeted me were both helpful and cordial, explaining the process and being reassuring.Mike made it easy for me to understand what was to be done.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

The lady helping me named Ana was extremely kind throughout the whole process of my car and super professional

My Experience

I’m very happy with the service I received. My car was completed in less than a week, and Ana was extremely helpful throughout the process. She kept me updated with the progress of my car and made sure I was informed every step of the way. Overall, I had a great experience and appreciate the excellent customer service.

My Experience

Michael was a great at calling me and letting me know all updates on my vehicle. I appreciated the communication.

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Good service

Customer Service

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Repair Quality

Great work very satisfied

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean