Caliber - Los Angeles - LAX
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I appreciated the frequent updates and quick replies to my questions.
My Experience - 5.0/5.0 -
For whatever reason it took an extra 3-4 weeks to fix an issue made on your guys end. Ypu guys covered my rental so I’m not too upset. Just not sure as to why that happened
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collision did an excellent job repairing my vehicle. They were responsive, timely, reliable and kept me updated every step of the way. I would recommend them to anyone who needs assistance with their vehicle.
Customer Service - 5.0/5.0 -
Gets customer service. All the details were very accurate and honest.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The repair is a 10, but the time needed to complete it was extensive.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Billy was very professional and easy to deal with. Bonus points for cleaning my car. Cheers
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Chris was great
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The repair was great. However, when I came in the first time I asked to fix the mirror and the side of the car, and they only put in the mirror in the request to the insurance. I had to call the insurance to confirm that the side of the car was also covered. I think this should have been taken care by the Caliber Collisin staff. Also, the staff scheduled a car rental at Enterprise next door without asking me or telling me. I received a call from Enterprise saying that there was an appointment for me and it was all paid by the insurance, but when I called the insurance to confirm they told me the car rental was not covered. Again more work for me calling Enterprise and GEICO repeatedly to figure out if the rental was covered or not, when I didn’t even ask for a rental vehicle.
Customer Service - 3.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Well done to Caliber Pico and LAX teams. It was a long journey but we made it and the end result seems to be really good.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Friendly and professional staff, regular communication and everything was done in the timeline
My Experience - 5.0/5.0 -
Quick, efficient, friendly, and clear. Very satisfied with the service and level of attentiveness
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Chris is on top of things and was responsive to my concerns. When I got grouchy he was as professional and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I have to return my car because of the new damage, but you guys won’t acknowledge that it happened while my car was in your care. Now I don’t know what to do.
Repair Quality - 0.5/5.0 -
Very disappointed with Caliber Collision. They had my car for a month, and when it was returned, there was new damage to the driver’s door that was not there before I brought it in. Now I’m having to deal with a problem I didn’t have before. Very frustrating experience and poor service.
Customer Service - 0.5/5.0 -
Very disappointed with Caliber Collision. They had my car for a month, and when it was returned, there was new damage to the driver’s door that was not there before I brought it in. Now I’m having to deal with a problem I didn’t have before. Very frustrating experience and poor service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The process was seamless and my car is back to looking new. Thank you!