Caliber - Los Angeles - LAX
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The process was seamless and my car is back to looking new. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Parking assist has been disabled
My Experience - 5.0/5.0 -
Billy was great! He provided timely updates regarding the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Easy to work with and great communication
Likely to Recommend - 2.5/5.0 -
I would probably recommend for a friend or family member to take their car somewhere else. I didn't like that they tried to use off-brand car parts to cut costs in the first place, and that was the primary reason my car wasn't ready when it was supposed to be. On top of that, the shop should have checked EVERYTHING on my car before returning it to me. There is no reason for any dashboard emergency lights to be on immediately after getting my car serviced, and the fact that I had to interrupt my work day to bring back the car to have this dealt with the next morning was extremely annoying. It should have been taken care of at pick up or before I got there. The only reason I picked this place is because it was recommended by GEICO, but I won't be back. I also found it disheartening that I was encouraged to lie on this customer satisfaction form. I was told that answering a question honestly about the time it took to receive my car would tank the entire review and I was basically asked to lie about my experience for the sake of the survey. I found that to be ridiculous. Surveys exist for a reason.
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0 -
The service technician was very kind. However, I did come pick up my car towards the end of the work day and there were clearly emergency lights on the dashboard that should have been reset before I drove off the lot. He told me to come back the next day as opposed to fixing it right then, knowing that it would be a quick fix (less than 10 minutes). I strongly feel like that should have been checked and taken care of before I was called to come pick up the car in the first place.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
tires were low on pressure when returned, but other than that great repairs and great customer service
Customer Service - 5.0/5.0 -
very nice and very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super fast, super clean and super efficient. What else can you ask fo !
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciate the job they did and the seamless experience in cordinating my rental.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service and the job was completed ahead of time 👍🏼 Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was quoted and told over the phone that Factory/OEM parts are being used. I understand that my insurance does not have the endorsement for OEM parts, but I was told I can pay the difference if I wanted OEM. I asked the shop for OEM, the quote had OEM, and I was told during the repairs I was getting OEM, but after getting my car back I found out non-OEM was used. I was not made aware of this before proceeding.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Team is professional and courteous. Thanks for taking care of me and my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
There is small details