Caliber - Lubbock - 50th St
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Extremely likely!! I would recommend your body shop to anyone!! Thank you again for going above and beyond!
Repair Quality - 5.0/5.0 -
Everyone that worked there was so nice and so helpful! It was truly seamless. My daughter had just moved to Lubbock to attend Texas Tech. She had an accident on the way and had to deal with the body shop by herself. I can’t put into wordshow amazing everybody was! Thank you!
Customer Service - 5.0/5.0 -
ONE WORD! AMAZING!!!!!
Returned Clean
My Experience - 0.0/5.0 -
The confusion of getting the paperwork from insurance. My insurance company said Caliber didn’t do their part. Caliber and my insurance company blaming each other for holding my car an extra week after my vehicle was repaired. Very disappointing.
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0 -
The miscommunication between my insurance company and Caliber was very unprofessional. Caliber blamed it on the insurance company for not getting the proper paperwork into to caliber. The insurance company partially blamed it on Caliber for not getting paperwork to them on time. The bottom line is because of this mess Caliber would not give me my vehicle for about a week after the vehicle was repaired. I would not recommend Caliber to anyone.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Text message updates were not always in sync with what was going on at the shop. Shop told me on Monday that I should be able to pick up car Tuesday. A text Monday evening said it would be two more weeks.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
beautiful work
Customer Service - 4.5/5.0 -
received conflicting communications from your text-bot, but the local people were very helpful and right on
My Experience - 5.0/5.0 -
Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Wouldn’t recommend to anyone
Repair Quality - 0.5/5.0 -
Quality is up to par but time for repair was over 3 months longer than initial estimate charging the estimated time 4 different times by a month
Customer Service - 0.5/5.0 -
Dealt with 3 different people who handled my truck, didn’t get good communication until the last guy took over
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collision was the only body shop that could see me the next day. Everyone else was at least three weeks out. Then they gave me an estimated day and time my SUV would be done and it was almost to the minute. I had $6000 damage to my 2024 Chevy Equinox and it came back exactly like it was brand new. Tricia was extremely informative and very helpful making me feel like family. Definitely will be recommending Caliber Collision and I will let Progressive know too. Sincerely, Larry
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The driver window will not close. After getting out of the driver seat and closing the door, the rear door on driver side was not automatically unlocked. The button on the driver door would not work-broken. I had to open the back door with the key fob.
My Experience - 0.0/5.0 -
The panel where the collision occurred was not connected properly and is falling off, my paint was scratched on the opposite side of the car, my license plate was removed which resulted in a warning permanently on my record, and a few more issues that may or may not have been due to negligence but my car didn’t have those problems prior to Caliber Collision’s work.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I think they do good work
Repair Quality - 5.0/5.0 -
They did a great job on the bumper but my front assistance doesn’t work anymore so I don’t know if that a caliber problem or my problem now haha
Customer Service - 4.0/5.0 -
Hard time getting on the phone sometimes. Also please clear your voicemail box, it’s full.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job car looks amazing