Caliber - Lubbock - 50th St
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
NEVER AGAIN
Repair Quality - 0.5/5.0 -
The service person who was assigned to my son’s claim never called him for updates! They took a whole month and a week to have the vehicle ready and they still did not complete the work due to part not arriving because the service person did not order all parts that were needed at the same time! meanwhile my son is driving his car and it is still not completely repaired! Horrible experience with these shop and no communication with the advisor!
Customer Service - 0.5/5.0 -
the service advisor for ALLSTATE HORRIBLE NO COMMUNICATION WITH MY SON!
My Experience - 5.0/5.0 -
Thank you all, awesome! Your messages were very helpful, timing of completion excellent. 5 STARS!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I have told most of my family, coworkers, and anyone else I talk to when discussing accidents/vehicle repairs about my horrible experience and I’ve strongly recommended they never do business with your company.
Repair Quality - 4.5/5.0 -
Good work, no major flaws.
Customer Service - 0.5/5.0 -
Other than the interactions I had with the receptionist, Tricia McNelly, the customer service I received from this location was so poor that I will never use this company again for any vehicle repairs. I had previously used Caliber in Abilene and they were amazing, which is the only reason I used the 50th St. Lubbock office for my recent repairs. From the moment I dropped off my vehicle there were never ending issues with poor communication, significant repair delays (which to this day still haven’t been fully completed), poor attention to detail, & multiple clerical errors (again still waiting for one of these issues to be resolved). I could list every problem in detail with dates, times, and can even provide supporting documentation but I’m sure this system has a character limit and I just don’t have the time. If Caliber Collision is interested in hearing the full details of my experience feel free to contact me at *** *** **** and I’d be more than happy to spend a significant amount of time recounting every issue I can recall since 10/6/25.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I love the updates that was provided. 2nd of all was the work done. It looks great! I would recommend ya'll to anyone! Thanks again!
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
Lots of back and forth, I was very confused on what was going on with the timeline of my vehicle. I would have appreciated more clear communication about what was going on.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Satellite Radio does not tune and Service Tire Pressure Monitors and Service Stabilitrak is displaying on dashboard.