Caliber - Luxury Charlotte
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
No issues
Repair Quality - 4.5/5.0 -
Car looks good. Have not really driven it since there is no ac. I am taking the car to Audi next week to get it serviced.
Customer Service - 5.0/5.0 -
Good updates throughout the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service and great response time.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent job. Repairs are perfect.
Likely to Recommend - 5.0/5.0 -
Excellent to work with
Repair Quality - 5.0/5.0 -
Caliber was great to work with, and the repair work was perfect.
Customer Service - 5.0/5.0 -
Very professional and updated me throughout.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Keith was great at communicating and keeping me updated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Keith B. was great to work with, including excellent update communications
Customer Service - 5.0/5.0 -
See prior note regarding Keith B.
Returned Clean
My Experience - 5.0/5.0 -
All. Promises kept.we are very satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great staff & communication & timeliness
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Very unsatisfied would not recommend to know buddy
My Experience - 5.0/5.0 -
Keith made the entire repair process seamless from start to finish. He was professional, courteous, and communicated clearly every step of the way. He set accurate expectations for the timeline, kept me informed throughout the process, and made working with my insurance company completely hassle-free. Great customer service is hard to find, and Keith exceeded my expectations. I highly recommend working with him.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Keith made the entire repair process seamless from start to finish. He was professional, courteous, and communicated clearly every step of the way. He set accurate expectations for the timeline, kept me informed throughout the process, and made working with my insurance company completely hassle-free. Great customer service is hard to find, and Keith exceeded my expectations. I highly recommend working with him.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Friendly service tech, easy drop off/pick up, work was done well
Repair Quality - 5.0/5.0 -
Car looks great
Customer Service - 5.0/5.0 -
They kept be informed and up to date
My Experience - 5.0/5.0 -
I think Caliber took too long to complete the work. Thirty days is excessive.
Likely to Recommend - 5.0/5.0 -
I highly recommend to my friends.
Repair Quality - 5.0/5.0 -
They did an excellent job throughout the entire process. They kept me updated every day, and although I was originally supposed to receive my car on July 6, they worked hard and delivered it early on June 30. The car was in perfect condition, and I absolutely love it. I highly recommend them for their outstanding service and professionalism.
Customer Service - 5.0/5.0 -
They did an excellent job throughout the entire process. They kept me updated every day, and although I was originally supposed to receive my car on July 6, they worked hard and delivered it early on June 30. The car was in perfect condition, and I absolutely love it. I highly recommend them for their outstanding service and professionalism.
Returned Clean
My Experience - 5.0/5.0 -
Thank you for the great service not just the repair work but also the timely updates on the progress, and the friendly customer service. It made a very annoying and inconvenient experience of getting hit a little less frustrating. I'm happy to have my car back. Amir was really kind when I picked up the car wanting to ensure that I was satisfied with the service. I am. Thank you!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service was way beyond excellent
Customer Service - 5.0/5.0 -
Kept me notified every step from start to finish
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Our vehicle was ready earlier than originally projected and Keith was very professional, personable and kind.