Caliber - Luxury Charlotte
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Our vehicle was ready earlier than originally projected and Keith was very professional, personable and kind.
My Experience - 0.0/5.0 -
There was damage to my passenger door that wasn't there prior to the repair. Hopefully caliber will make it right, but it's still a huge inconvenience to have to go there again.
Likely to Recommend - 5.0/5.0 -
They did exactly what we needed and kept us constantly in the loop
Repair Quality - 5.0/5.0 -
Everyone from the front desk, to the mechanic, and all the employees we interacted with were patient, polite, and did an excellent job with our vehicle!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was great, they kept me in the loop of every stage of the repairs, it also looks brand new. You’d never know there was ever any damage to it.
Likely to Recommend - 5.0/5.0 -
100% would recommend
Repair Quality - 5.0/5.0 -
It looks brand new
Customer Service - 5.0/5.0 -
They kept me updated every single step of the way & if anything was ever changing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very personable
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Good job
My Experience - 5.0/5.0 -
My Advisor Kaleigh was very Professional and Friendly. She keep me informed and updated on every step that was made on my repairs on Land Rover Defender. Caliber yall did a fantastic job. Thanks
Likely to Recommend - 5.0/5.0 -
Yes I will referral family and friends
Repair Quality - 5.0/5.0 -
My Advisor was very Professional. They did a fantastic job on my vehicle.
Customer Service - 5.0/5.0 -
Great Communication
Returned Clean
My Experience - 5.0/5.0 -
Keith did an outstanding job on getting my Audi fixed and back to brand new. He was very patient understanding and responsive. He didn’t mind answering any question I had and he keep me up to date on my vehicle progress. His customer service skills was 100/100 and his honesty and transparency was greatly appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Pretty much would recommend
Repair Quality - 5.0/5.0 -
Great job at fixing all issues that occurred with the accident. Kayleigh made sure I understand the schedule
Customer Service - 5.0/5.0 -
Great job
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional staff and Shop. Keith was great to work with kept updated throughout the process.
My Experience - 5.0/5.0 -
Steven and his team did an excellent job of repairing my BMW.
Likely to Recommend - 5.0/5.0 -
Very pleased with the quality
Repair Quality - 5.0/5.0 -
I requested caliber because of my prior experience. The team led by Steve did a quality job.
Customer Service - 5.0/5.0 -
Early in the process I did not get the attention I had been accustomed but once Steve jumped in every thing went smoothly.
Returned Clean
My Experience - 5.0/5.0 -
Ameer five stars!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ameer is best!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
So far so good! It’s been less than a month since I picked the car up, but initial impressions are excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Keith is terrific and insists on a perfect job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Keith is great! Takes care of every last detail.
Customer Service - 5.0/5.0 -
Keith and Jackie are very welcoming and personable.