Caliber - Luxury - Charlotte South

My Experience - 0.0/5.0 -

I brought my car in for a bumper repair from a motor vehicle collision the bumper repair was made and it looked beautiful however the interior of my car which was unaffected by the accident was not returned to me the same way that I left the car. The up and down button for the windows on the drivers side on the drivers door, the buttons paint had been chipped off the button now it looks it looks old and worn when it was not like that when I left the car so I'm annoyed by that I'd like to have my car back the way that I left the car on the interior if I brought the car with no issues on the inside I'd like to have it returned to me with no issues on the inside. They detailed the inside of the car which was nice but I would rather have my car still look new on the inside as it did when they received the car. I didn't expect to get my car back with new damage.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

My Tesla was taken to Charlotte, repaired and returned in less than two weeks. It was completely cleaned on the inside prior to my being contacted that it was ready.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Professional all the way around!

My Experience - 5.0/5.0 -

Did an amazing job and had amazing communication

My Experience - 0.0/5.0 -

3 weeks without a car to replace a bumper. Estimated labors for the job is 6-8.

My Experience - 5.0/5.0 -

Carol, Joshua and Alyssa were extremely helpful throughout this whole process. The at fault insurance made this whole process beyond frustrating but these 3 amazing people helped me and made the process better and got my vehicle back to normal !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The car was returned to us impeccably detailed. Nice job on the repairs.

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.0/5.0 -

When I did reach out, the people I interacted with were very nice.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I have utilized Hendrix luxury collision, Tesla collision. I can hands-down state that the service I received through this was Mutch inferior. Just did not feel as if I was a valued Customer.

Repair Quality - 0.5/5.0 -

My car was in shop for over 30 days after being told repairs would take only 2 weeks. When I went to pick up the vehicle, my rear bumper lower portion had not been replaced and original part had been put back on. The car was to have had new lower bumper. Which was paid for including labor. I was initially made to believe that it was the new part. After arguing with the agent that this was the original damaged part, I pulled up photos of when my car was turned in and clearly showed the damages that are consistent with the original part. The shop was supposed to have ordered the new part, but I have not heard anything back yet. Disappointing. Over $12 thousand spent, and left feeling not valued.

Customer Service - 2.5/5.0 -

See prior comments

Returned Clean

Likely to Recommend - 0.5/5.0 -

Worst experience I’ve ever had with a body shop continuous lies on when car would be done suppose to be completed in less than 30 days and it was 3 months to the date. 10/10 would not recommend!! Had to continuously email for updates which was out right lies each time few weeks later I’d get same update that was suppose to of already happened. Made it less than a mile and alerts all over screen and car completely stopped

Repair Quality - 0.5/5.0 -

Worst experience I’ve ever had with a body shop continuous lies on when car would be done suppose to be completed in less than 30 days and it was 3 months to the date. 10/10 would not recommend!! Had to continuously email for updates which was out right lies each time few weeks later I’d get same update that was suppose to of already happened.

Customer Service - 0.5/5.0 -

Worst experience I’ve ever had with a body shop continuous lies on when car would be done suppose to be completed in less than 30 days and it was 3 months to the date. 10/10 would not recommend!! Had to continuously email for updates which was out right lies each time few weeks later I’d get same update that was suppose to of already happened.

Returned Clean

My Experience - 5.0/5.0 -

The repairs were done as expected and the car looks really clean, only issue was that the screen protector I have for my main display was damaged and I see a small chip at the top.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair was done good, only issue I noticed was the crack on the screen protector for main display on my model 3

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Excellent body work and detailing of the car. Poor in providing updates. But overall, we are satisfied with their work.

My Experience - 5.0/5.0 -

You all are fantastic and I hope you all can enjoy knowing you did a great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

This site at Sardis Church deserves the good customer satisfaction. The front desk Alissa is helpful and friendly.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

It looks fine, need to see a longer term of the quality performance.

Customer Service - 4.5/5.0 -

The front desk- Alissa is fantastic, greet customer. Feel welcome. I wish the advisor updated the repair status during the course, but again the customer front desk is courteous.

Returned Clean

My Experience - 5.0/5.0 -

My experience, (Chris Howard) with Caliber Collision Luxury in Monroe, NC was exceptional from start to finish. This was my second time trusting them with my 2024 Tesla Model Y, and once again, they exceeded every expectation. Jeffrey Caldwell and Alyssa were outstanding throughout the entire repair process. Their communication was consistent, proactive, and professional. They made sure I was regularly updated on the status of my vehicle, which gave me complete confidence and peace of mind. Their dedication to customer service truly helped restore the rhythm of my daily life while my vehicle was being repaired. The workmanship is absolutely flawless. My Tesla was returned looking as if nothing had ever happened, with incredible attention to detail and factory-quality results. If you're looking for a collision center that combines exceptional craftsmanship with first-class customer service, I highly recommend Caliber Collision Luxury in Charlotte. I won't trust my vehicle anywhere else.

My Experience - 5.0/5.0 -

I am satisfied with the repairs made at Caliber Collision and Joshua Caldwell’s prompt updates on the progress and expected completion schedule. Quality of work was great and Josh / Alyssa at the Sardis Church Rd location were super helpful and professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It is with great pleasure that we have this opportunity to express our appreciation for the exceptional service that has been provided by Carol and her incredible team! Anthony and Sonya ⭐️⭐️⭐️⭐️⭐️

Customer Service - 5.0/5.0 -

Carol and her team at Caliber Collision provide us with excellent service! We strongly recommend that if you’re ever in need of getting some body work and repairs done on your vehicle please be sure to contact them! ⭐️⭐️⭐️⭐️⭐️ Anthony and Sonya Charlotte NC

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean