Caliber - Luxury - Charlotte South
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
The repair is fine and because it’s a Tesla, there are limited options.
Repair Quality - 5.0/5.0 -
Car looks great
Customer Service - 1.5/5.0 -
All communication was initiated by me. Outside of the initial email from Joshua, there was no communication initiated by Caliber and I was constantly unaware of the status of my repair. At dropoff I was told it would be a 16 day repair. No one advised me of the supplement to the initial damage estimate, nor was I advised the damage required transport to the Tesla dealership, where additional delays ensued.
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0 -
The repair seems to be done well. The timing, communication, and committed dates were not good. The initial estimated time was one week. After a week I had to call to get a status and was told another two weeks. After that time it extended again until another week. We had to prompt for updates instead of being kept notified, and the updates were uncertain and vague. The car was very clean when I picked it up which I appreciated, but the time it took for such an extremely minor repair was quite terrible. I would likely not choose Caliber again just for this reason.
Customer Service - 2.0/5.0 -
Read previous comments
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Carol, was incredibly helpful and very professional. Had great communication and everything was smooth as can be. Loved the full detail of the car.
Customer Service - 5.0/5.0 -
Again, can’t say enough about how incredible Carol was
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service and I appreciate all the help.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This was my second time using Caliber. They went above and beyond. Awesome service. I definitely recommend them!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did the best job. Starting from Carol answering the questions and taking care of insurance. Everything was the best.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The entire team was very professional and worked to resolve my problems. Communication with Joshua was very good and provided options. I also appreciated how clean the entire Tesla was when I picked it up. Thanks for the excellent experience.
My Experience - 0.0/5.0 -
The repairs appear to have been completed to a good standard, but the communication throughout the process was very poor. The repair took about a week longer than I was originally told, which also affected the rental car I had reserved. During the entire time my car was at Caliber, I never received a single proactive update by phone, email, or any other method. At one point, I had to call twice in the same day just to get information. The first time I called, I was told someone would call me back in a few minutes. After waiting five hours with no response, I had to call again before I finally received an update. As a business owner myself, I understand that quality work matters, but clear communication with customers is just as important. The repair work seems solid, but the lack of communication made the overall experience frustrating.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Repair looks great. The paint has some orange peel texture though.
Customer Service - 1.5/5.0 -
The staff were very friendly and professional in person, but the communication throughout the repair process was very disappointing. I never received proactive updates, and every time I wanted to know what was going on with my vehicle, I had to call myself. My vehicle ended up taking a week and a half longer than I was originally told, and I had to call to find that out. That delay affected my rental car reservation and created additional cost and inconvenience. Overall, the lack of communication made the experience very frustrating.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
No comments
Customer Service - 4.5/5.0
Likely to Recommend - 1.0/5.0 -
I feel they were dishonest
Repair Quality - 1.0/5.0 -
They repaired my car and than ask for 3500 dollars more than the quote they got paid to repair the car and now I lost my car over a door that should not have cost 10000 dollars to repair
Customer Service - 1.0/5.0 -
Not explaining how they miss quoted a job so bad
Returned Clean
Likely to Recommend - 2.5/5.0 -
Answered already
Repair Quality - 3.0/5.0 -
Hard to contact Caliper for an update on status of my Tesla during the month my car was in service
Customer Service - 2.5/5.0 -
Staff didn’t seem to be able to give me an update when I did speak to them .They would promise to call me back with a status update. They never call me back.
Likely to Recommend - 5.0/5.0 -
Overall very good experience. Communication was excellent early on. Just trailed off when it got close to when it was supposed to be completed. Not a bad experience overall…but if it’s not going to be completed when expected, then a call or email would be nice
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful customer service. Office staff always kind and helpful.