Caliber - Luxury - Charlotte South

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Good quality work done on my tesla

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Repair work was great. Only issue with communication as it was hard to get hold of someone to talk.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great experience with Caliber Collision repairing my Tesla S. They were promp in answering questions and keeping me informed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great service. Great and detailed. My car was cleaned better than any detailing company can do you pick up. Thank you Joshua and team

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Great repair and they cleaned the car afterwards. Professional work. Communication wasn't the best but it was better than most places.

Customer Service - 4.5/5.0 -

Communication

Returned Clean

My Experience - 5.0/5.0 -

Carol was very nice! She made me feel confident that Caliber would take care of my car. The car was ready before the date promised. Thank you

Likely to Recommend - 5.0/5.0 -

I would certainly use this repair shop again.

Repair Quality - 5.0/5.0 -

Staff very accommodating and helpful. Great service on the Benz.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

This was my first time in history involved in an accident so therefore I had nothing to go off of besides other people experiences who were in fact involved in accidents before. Initially, I was extremely nervous, anxious, uncertain, uncomfortable, and forced to think about purchasing a brand new vehicle again. I was giving a suggestion to have my car towed to Caliber Collision Luxury because of their expertise on Tesla and Mercedes vehicles. When I heard that, I felt a little good about hearing that. Once my car arrived there, the first person I spoke with and mainly throughout the entire time was CAROL. She was NOTHING short of amazing, caring, professional, informative, and sympathetic. I’ll admit, I was a nuisance sometimes because I always had ALOT of questions due to lack of understanding of the process of how accidents work alongside with insurance companies and all the logistics of it BUT Carol each time made me super comfortable and did her very best to answer any of my concerns without sounding sick of me. I really do appreciate her patience with me. The car accident was unfortunate BUT I’m glad there was a place to get it right and get it done in less than 1 month. I pray to never need to use a collision place again BUTTTTTTTT GOD forbid I do, I would return there….however, I’m gladly to recommend ALL Tesla owners and/or Mercedes owners to let them handle things. Again, I want to give a big THANK YOU to Carol!

My Experience - 5.0/5.0 -

Excellent service. Joshua is very helpful to supportive, responsive to share updates whenever I reach. Thanks again for all the great service.

Likely to Recommend - 2.0/5.0 -

As it’s very expensive to repair so may not recommend my friends.

Repair Quality - 3.5/5.0 -

Everything went well but I feel it’s very expensive for repairs. Impact that my car had no way to justify the amount is charged.

Customer Service - 3.5/5.0 -

Customer service is great, Joshua was awlays helping to provide updates about the repair

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

So frustrating the whole experience including having to follow up proactively with the agent Joshua Caldwell 10+ times through many delays. Hard to imagine for a $20k job how poor this performance was

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Terrible service and total rip off price

Customer Service - 0.5/5.0 -

Terrible service, and rip off price

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Really excellent service and very nice staff.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 2.5/5.0 -

i have called 5 times and sent emals with no response , they told me the car was ready ! cant get the FSD to update and they will not respound to me!

Customer Service - 2.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Jeff Caldwell is the best at repairing cars and making them look like new.

Likely to Recommend - 5.0/5.0 -

No question. We would recommend them to anyone.

Repair Quality - 5.0/5.0 -

Jeff and his staff were so professional. The car looks perfect and we are delighted.

Customer Service - 5.0/5.0 -

Prompt, pleasant, and totally helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Life time warranty

Customer Service - 5.0/5.0 -

Good customer service and on time delivery

My Experience - 5.0/5.0 -

The work is always top notch. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0 -

Again, the work itself looks great. But, I had issues in the past with communication and had to bring it somewhere else. Still needs some work in that department.

Repair Quality - 4.5/5.0

Customer Service - 2.5/5.0 -

I would improve communication frequency on updates. And address all questions in emails and on phone directly without ignoring them even if small.