Caliber - Luxury - Charlotte South
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Joshua was incredibly helpful and communicated consistently throughout this entire process. Incredible attention to detail.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Overall pleased with the work. Delays were driven by the insurance company approval process and would recommend better communication with the client so they can manage the insurance company to prioritize.
Likely to Recommend - 3.0/5.0 -
Always one of my choice of Jefd is still owner
Repair Quality - 4.5/5.0 -
No repair done so difficult to comment ,very happy to see Carol and Jeff . They are just wonderful 👍
Customer Service - 4.5/5.0 -
Good communication
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Joshua had excellent communication. I have not yet driven my Tesla Model S but looks back to new!-thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looking forward to having windshield replaced, and the damage to the rear end fixed
Customer Service - 3.0/5.0 -
communication unless I drove physically to the facility was nonexistent. Josh told me he emailed me. I showed him my email and email address he had it correct but no emails ever arrive.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
As far as paint and parts, it looks great. However, the lines are extremely off (the frunk lid is more than half a centimeter below the quarter panel on the side that was repaired (even on the other side of the vehicle).
Customer Service - 4.0/5.0 -
Pretty good communication, but could have used a few more touch points over the 3+ weeks you had my vehicle just to know what was going on.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The quality of the work appears excellent, but it took almost 2 months to get the parts and another 2 months to get the repair done.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Upon dropping off my automobile and when I picked it up the customer service was excellent. Just picked up my car today and the repairs and paint job seem to be great!! I highly recommend Caliber Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and service. Repair to my Mercedes was amazing!! Very satisfied and highly recommend.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good experience from start to finish. Good communication and very nice end result.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I couldn’t be more impressed with the level of service provided. The entire process was smooth, from the initial assessment to the final handover. I was kept informed at every step. Caliber has exceeded my expectations in terms of quality of work and customer service. Thanks to Joshua and Carol!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Best auto repair shop I have ever used. People and service are all first class and a pleasure to do business with. Top notch and I will continue to use them for all my automotive body repair needs. Elliott Close
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great people, great service, will use them for all my automotive body repair needs.
Customer Service - 5.0/5.0 -
They are the best - absolutely 10+
Returned Clean
My Experience - 5.0/5.0 -
Extremely courteous and did a great job in a timely fashion
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Not applicable car was totaled
Customer Service - 5.0/5.0 -
They were so kind to mail back my keychain that I left on my fob, since I lived an hour away. My car was totaled so I didn’t have any repairs but customer service is excellent. Will use again!
Returned Clean
My Experience - 5.0/5.0 -
They did a great job; the only thing was that the window was not tinted but they were able to coordinate with Sunblocker to tint window.
My Experience - 5.0/5.0 -
Great job guys. Kurt, Mitch, Jeff and the whole team was amazing. The truck came out beautiful and the workmanship is impeccable. Thank you for a perfect job.
My Experience - 5.0/5.0 -
The car looks like it is brand new, Great work .Would recommend your company to everyone.mThank you.
Likely to Recommend - 5.0/5.0 -
Already have.
Repair Quality - 5.0/5.0 -
Actually, more than a ten. Very,very satisfied.