Caliber - Luxury - Charlotte South
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Few things weren’t reassembled and had scratch which the facility will repair.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have only had the car back for a short time. I looked it over briefly upon pick up. It looked good.
Customer Service - 5.0/5.0 -
When i called i was given good attention. and Manager Josh was very helpful in a situation that was made difficult by my insurer
Returned Clean
My Experience - 5.0/5.0 -
Quality is exceptional and the vehicle was superbly detailed. It won’t be returned as estimated, but with my surgery, they made special arrangements to deliver it to me. Damage occurred on Halloween, car was estimated quickly. In the shop on the 10th and back by December 1st fully charged. Can’t thank them or Macateer towing enough. Job well done Josh ya and Carole. Thank you! Nobody does Tesla like Caliber!
My Experience - 5.0/5.0 -
This is the second time I needed you guys to fix my model Y. Both times you’ve been very professional and knowledgeable walking me through this process. Your quality of work is unmatched. I just wish people driving out there would stop running into my little red car.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I Practically received a new car back
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Workmanship top notch.
Repair Quality - 5.0/5.0 -
Wish the repair could be done faster.
Customer Service - 5.0/5.0 -
Friendly
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
0% chance. Awful everything.
Repair Quality - 0.5/5.0 -
Had my car for 63 days and then handed me back a car with 4 bent wheels. Then refused to accept responsibility or do anything to make it right. “Regional manager” couldn’t even pick up the phone to call me. Client rep would only send an email also.
Customer Service - 0.5/5.0 -
See previous comments
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I would tell the referral not to expect communication
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Poor communication. I had to reach out for updates. They were not available by phone, only email. I did not receive a quote or appraisal. Timeliness changed without updates
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
If insurance is paying 10. If out of pocket you are in the top percentile of price.
Repair Quality - 5.0/5.0 -
Excellent work. One button in my trunk to let down back seats wasn’t working. That “should” have been caught in quality check.
Customer Service - 5.0/5.0 -
They fixed the seat thing immediately. I still had to spend an hour to come to you. For your prices a mobile tech would have been preferred.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Aside from taking an absurd amount of time, two of the plastic parts covering the sides of the window were left loose. Additionally, both of my Visors were left extremely dirty.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Much more cooperative regarding when they could do the repair and obtaining the parts needed in a timely fashion. The other body shop I checked with said their earliest appointment was January and that they could only buy so many Tesla parts at a time. Also, I had an issue with the Park Assist detection system and they got on it the day I called and the Tesla technician remoted into my car to check the issue. Didn't see an issue but advise to hard reset the car
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
I am amazed! My Tesla 3 looks better than when it came from the factory👏🏻😀
Customer Service - 5.0/5.0 -
Everyone I interacted with at the Caliber Collision Luxury was very caring and willing to listen, especially Carol. She is a perfect “face” for the front of your office, even if just on the phone.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Having issues with the AC/cooling system. It is not performing at same level as before the service (fan slower/temp not as cold)
Customer Service - 3.5/5.0 -
I had to call to get updates. Caliber didnt call me (after 1st week) to let me know any updates. I got a call the morning it was done vs any heads up on expected completion date.